Customer Service Rep
Andritz AG, Neenah, WI, United States
Job Title: Customer Service Rep
Job family: Sales, Marketing & Product Management
Business area: Pulp & Paper Service
Contract location:
Neenah, WI, US
Location type: Office Location / Office-based
Contract type: Permanent
JOB PROFILE General Description Reporting to the Customer Service Manager this position requires a technical background to effectively understand and address the technical queries and requirements of our customers. This position is the primary internal customer contact and support for field personnel and follows from quote to final shipment of product to customer.
JOB RESPONSIBILITIES AND TASKS
Analyze financial data by collecting, monitoring, and creating financial models for decision support
Prepare all quotes, vet PO, ASE’s data sheet and create Factory Order for production as required by the customer. Make sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
Assist customers and ASE’s in selection of roll material, or compound for the cover application.
Schedule and manage the goods during transit, including loading, unloading, and ensuring compliance with regulations.
Communicate customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
Handle and process Customer complaints, returns and allowances.
Provide updates to customers on the status of their rolls in production while maintaining excellent communication skills.
Handle the more technical or complex service questions from customers and apply judgment in resolving service or technical problems falling within established limits of authority and knowledge.
Track shipments and proof of delivery as required.
Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories.
Prepare Customs Documentation as required for shipment of pieces to Canadian Customers.
May provide work direction to others.
Perform other duties and projects as required by management.
QUALIFICATION REQUIREMENTS
Education: High School Diploma, Associates Degree beneficial but not required
Experience: 3-5 years of relevant customer service experience in a manufacturing environment preferred.
Technology proficiency is essential, advanced Microsoft skills are preferred.
Word processing and spreadsheet software, as well as some accounting knowledge required.
Proficiency with SAP systems.
Possess sound judgment, customer service skills, communication, problem solving, and organizational/scheduling skills.
Ability to prioritize effectively and multi-task.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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Business area: Pulp & Paper Service
Contract location:
Neenah, WI, US
Location type: Office Location / Office-based
Contract type: Permanent
JOB PROFILE General Description Reporting to the Customer Service Manager this position requires a technical background to effectively understand and address the technical queries and requirements of our customers. This position is the primary internal customer contact and support for field personnel and follows from quote to final shipment of product to customer.
JOB RESPONSIBILITIES AND TASKS
Analyze financial data by collecting, monitoring, and creating financial models for decision support
Prepare all quotes, vet PO, ASE’s data sheet and create Factory Order for production as required by the customer. Make sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
Assist customers and ASE’s in selection of roll material, or compound for the cover application.
Schedule and manage the goods during transit, including loading, unloading, and ensuring compliance with regulations.
Communicate customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
Handle and process Customer complaints, returns and allowances.
Provide updates to customers on the status of their rolls in production while maintaining excellent communication skills.
Handle the more technical or complex service questions from customers and apply judgment in resolving service or technical problems falling within established limits of authority and knowledge.
Track shipments and proof of delivery as required.
Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories.
Prepare Customs Documentation as required for shipment of pieces to Canadian Customers.
May provide work direction to others.
Perform other duties and projects as required by management.
QUALIFICATION REQUIREMENTS
Education: High School Diploma, Associates Degree beneficial but not required
Experience: 3-5 years of relevant customer service experience in a manufacturing environment preferred.
Technology proficiency is essential, advanced Microsoft skills are preferred.
Word processing and spreadsheet software, as well as some accounting knowledge required.
Proficiency with SAP systems.
Possess sound judgment, customer service skills, communication, problem solving, and organizational/scheduling skills.
Ability to prioritize effectively and multi-task.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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