Customer Support Representative
TSI Incorporated, Saint Paul, MN, United States
Customer Support Representative
The Customer Support Representative is an entry‑level role responsible for supporting TSI customers and Sales teams by providing product and service information, processing sales orders, documenting customer contacts, resolving product and service problems, and creating quotes. The role supports assigned regional markets and partners closely with internal Sales teams to build strong working relationships while delivering an excellent customer experience.
What Will You Do?
Provide exceptional customer service while handling moderate‑to‑high volume incoming calls from external customers and TSI Field Sales representatives.
Utilize multiple systems and resources to provide information related to pricing, order status, terms and conditions, service processes, and product specifications.
Respond to inbound customer inquiries by generating sales leads and creating quotes as needed.
Create and maintain accurate customer master data.
Document customer calls and provide follow‑up to ensure resolution, if necessary.
Serve as a central point of contact for assigned Regional Sales Manager and Direct Sales Specialists, supporting quote generation, order resolution, product lead‑time estimates and general troubleshooting.
Review customer orders for accuracy prior to entering them into SAP.
Follow internal policies and best practices to deliver accurate, complete, and consistent information using appropriate tools and resources.
Contribute to individual and team performance goals and objectives.
Evaluate and identify opportunities for process improvements that enhance the customer experience and improve organizational efficiency.
Perform other duties as assigned.
Requirements
High school diploma or GED.
3+ years of customer support, inside sales, or related experience.
Desired
Associate’s degree or technical degree with 1+ year of customer support, inside sales, or related experience.
Experience working with SAP.
Knowledge, Skills & Abilities
Strong customer service orientation with active listening skills.
Excellent verbal and written communication abilities.
Ability to multitask, prioritize work, and manage time effectively in a fast‑paced environment.
High level of integrity and commitment to customer satisfaction.
Collaborative mindset with enthusiasm for working in a team environment.
Curious and solutions‑oriented problem‑solver with technical aptitude.
Familiarity with CRM systems and customer service best practices.
General understanding of manufacturing and service delivery processes.
Exposure to business‑to‑business (B2B) sales environments.
Proficiency in Microsoft Office applications.
Benefits Competitive market salary from $48,000 to $54,000 per year* depending on qualifications and experience. For eligible leadership and individual‑contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
Health Insurance: Comprehensive medical, dental, and vision coverage.
Retirement Plan: 401(k) with company match.
Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
Life insurance, employee assistance program (EAP), and professional development opportunities.
Pay amount does not guarantee employment for any particular period of time.
Legal authorization to work in the United States without the need for sponsorship. Proof of eligibility to work in the United States must be provided.
EOE/Vet/Disability
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What Will You Do?
Provide exceptional customer service while handling moderate‑to‑high volume incoming calls from external customers and TSI Field Sales representatives.
Utilize multiple systems and resources to provide information related to pricing, order status, terms and conditions, service processes, and product specifications.
Respond to inbound customer inquiries by generating sales leads and creating quotes as needed.
Create and maintain accurate customer master data.
Document customer calls and provide follow‑up to ensure resolution, if necessary.
Serve as a central point of contact for assigned Regional Sales Manager and Direct Sales Specialists, supporting quote generation, order resolution, product lead‑time estimates and general troubleshooting.
Review customer orders for accuracy prior to entering them into SAP.
Follow internal policies and best practices to deliver accurate, complete, and consistent information using appropriate tools and resources.
Contribute to individual and team performance goals and objectives.
Evaluate and identify opportunities for process improvements that enhance the customer experience and improve organizational efficiency.
Perform other duties as assigned.
Requirements
High school diploma or GED.
3+ years of customer support, inside sales, or related experience.
Desired
Associate’s degree or technical degree with 1+ year of customer support, inside sales, or related experience.
Experience working with SAP.
Knowledge, Skills & Abilities
Strong customer service orientation with active listening skills.
Excellent verbal and written communication abilities.
Ability to multitask, prioritize work, and manage time effectively in a fast‑paced environment.
High level of integrity and commitment to customer satisfaction.
Collaborative mindset with enthusiasm for working in a team environment.
Curious and solutions‑oriented problem‑solver with technical aptitude.
Familiarity with CRM systems and customer service best practices.
General understanding of manufacturing and service delivery processes.
Exposure to business‑to‑business (B2B) sales environments.
Proficiency in Microsoft Office applications.
Benefits Competitive market salary from $48,000 to $54,000 per year* depending on qualifications and experience. For eligible leadership and individual‑contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
Health Insurance: Comprehensive medical, dental, and vision coverage.
Retirement Plan: 401(k) with company match.
Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
Life insurance, employee assistance program (EAP), and professional development opportunities.
Pay amount does not guarantee employment for any particular period of time.
Legal authorization to work in the United States without the need for sponsorship. Proof of eligibility to work in the United States must be provided.
EOE/Vet/Disability
#J-18808-Ljbffr