Senior Customer Advocacy & Education Specialist

A leading financial services firm seeks a Sr. Specialist in Customer Advocacy to assist auto loan customers facing hardships. The successful candidate will provide empathetic support, evaluate customer information for solutions, and ensure thorough documentation of interactions. A Bachelor's Degree or equivalent experience and at least 3 years in customer service are preferred. Strong knowledge of auto loan products is crucial. This position is based in Tallahassee, Florida and offers a salary range between $45,750 and $79,000. #J-18808-Ljbffr