Director of Case Management
Natick Service Council, Natick, MA, United States
Natick Service Council is an independent non profit organization that supports over 850 households in Natick that are experiencing financial hardship through programming such as food assistance, employment support, clothing resources, and financial support.
Director of Case Management (65-80k) The Director of Case Management provides leadership and oversight for NSC’s Case Management Department. This role supervises case management staff, maintains an individual caseload, and ensures high-quality, client-centered services for NSC clients. The Director remains informed about emerging community needs and resources, serving as a central point for assistance, information, and referrals for Natick residents.
This position leads a high-volume, fast-paced department serving a large and diverse population of Natick households. The Director balances strategic oversight with direct service and team support to ensure equitable access to services.
Schedule: Mon–Wed, 9am–5pm; Thurs, 9am–6pm; Fri, remote option, 9am–12pm
Availability for occasional evenings or weekends as needed
Key Responsibilities Direct Client Services (70%)
Maintain an individual caseload
Conduct client intakes and assessments
Support clients in identifying and addressing barriers to stability through NSC programs and external referrals and advocacy
Collaborate with clients to prioritize needs and develop achievable service plans
Assist clients with applications, forms, and access to community resources
Advocate on clients’ behalf with agencies, funding sources, landlords, utility companies, and other entities as needed
Supervise, support, and evaluate the case management team
Assign and monitor caseloads to ensure equitable distribution, responsiveness, and quality service delivery
Provide guidance, consultation, and problem-solving support for complex cases
Set departmental goals that center around equity, access, and client dignity
Facilitate team meetings and support ethical, trauma-informed decision-making
Program Management & Administration
Oversee program budgets, data tracking, and evaluation
Prepare reports and monitor client outcomes
Make financial assistance and advocacy recommendations during team meetings
Coordinate and distribute quarterly (or more frequent, as needed) client communications
Community Engagement & Organizational Leadership
Represent NSC at partner agency meetings, coalitions, and community forums
Build and maintain strong relationships with local service providers and municipal partners
Participate in organizational strategic initiatives, including strategic planning and program development
Engage in information-sharing, mutual consultation, and joint problem-solving with community partners
Qualifications
Bachelor’s degree from an accredited college required; Master’s degree in Social Work or related field preferred
Minimum of 7 years of case management experience; at least 2 years working with low-income populations preferred
Demonstrated leadership and supervisory experience
Strong organizational, planning, communication, and problem-solving skills
Knowledge of local social service resources and systems
Ability to work effectively with individuals and families facing economic hardship
Ability to collaborate effectively as part of a team
Commitment to diversity, equity, inclusion, and belonging, with demonstrated experience incorporating DEIB principles into programs, team culture, and community-facing work.
Bilingual preferred (some languages spoken: Spanish, Portuguese, Chinese, Russian, or Arabic)
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Rachel Vingsness at rvingsness@natickservicecouncil.org
#J-18808-Ljbffr
Director of Case Management (65-80k) The Director of Case Management provides leadership and oversight for NSC’s Case Management Department. This role supervises case management staff, maintains an individual caseload, and ensures high-quality, client-centered services for NSC clients. The Director remains informed about emerging community needs and resources, serving as a central point for assistance, information, and referrals for Natick residents.
This position leads a high-volume, fast-paced department serving a large and diverse population of Natick households. The Director balances strategic oversight with direct service and team support to ensure equitable access to services.
Schedule: Mon–Wed, 9am–5pm; Thurs, 9am–6pm; Fri, remote option, 9am–12pm
Availability for occasional evenings or weekends as needed
Key Responsibilities Direct Client Services (70%)
Maintain an individual caseload
Conduct client intakes and assessments
Support clients in identifying and addressing barriers to stability through NSC programs and external referrals and advocacy
Collaborate with clients to prioritize needs and develop achievable service plans
Assist clients with applications, forms, and access to community resources
Advocate on clients’ behalf with agencies, funding sources, landlords, utility companies, and other entities as needed
Supervise, support, and evaluate the case management team
Assign and monitor caseloads to ensure equitable distribution, responsiveness, and quality service delivery
Provide guidance, consultation, and problem-solving support for complex cases
Set departmental goals that center around equity, access, and client dignity
Facilitate team meetings and support ethical, trauma-informed decision-making
Program Management & Administration
Oversee program budgets, data tracking, and evaluation
Prepare reports and monitor client outcomes
Make financial assistance and advocacy recommendations during team meetings
Coordinate and distribute quarterly (or more frequent, as needed) client communications
Community Engagement & Organizational Leadership
Represent NSC at partner agency meetings, coalitions, and community forums
Build and maintain strong relationships with local service providers and municipal partners
Participate in organizational strategic initiatives, including strategic planning and program development
Engage in information-sharing, mutual consultation, and joint problem-solving with community partners
Qualifications
Bachelor’s degree from an accredited college required; Master’s degree in Social Work or related field preferred
Minimum of 7 years of case management experience; at least 2 years working with low-income populations preferred
Demonstrated leadership and supervisory experience
Strong organizational, planning, communication, and problem-solving skills
Knowledge of local social service resources and systems
Ability to work effectively with individuals and families facing economic hardship
Ability to collaborate effectively as part of a team
Commitment to diversity, equity, inclusion, and belonging, with demonstrated experience incorporating DEIB principles into programs, team culture, and community-facing work.
Bilingual preferred (some languages spoken: Spanish, Portuguese, Chinese, Russian, or Arabic)
Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace. We strongly encourage candidates with diverse lived experiences, backgrounds, and perspectives to apply, particularly those who reflect the communities we serve.
Applications will be reviewed on a rolling basis. Please submit your cover letter and resume to Rachel Vingsness at rvingsness@natickservicecouncil.org
#J-18808-Ljbffr