Technical Advisor I
Hach, Loveland, CO, United States
About the Company
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. Job Overview
This is an onsite role and will be part of the Service Team in our Loveland, Colorado location. Reporting to the Manager, Technical Support, the Technical Advisor I will provide world‑class service and support to all internal and external customers via the contact center. The Technical Advisor will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets, and sales lead identification. Responsibilities
Handle basic incoming technical and customer support questions from internal and external customers, providing prompt, accurate answers. Identify and manage customer escalations and utilize cross‑functional relationships to negotiate ‘win‑win’ solutions. Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods. Act as a liaison between Technical Support and all cross‑functional departments to relay Voice of Customer (VOC) and drive continuous improvement. Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up‑sell and cross‑sell opportunities to the customer. Qualifications
A minimum of 1 year of experience with Analytical Chemistry, Biology, Environmental Sciences or equivalent. A minimum of 1 year of experience with MS Office. A minimum of 1 year of experience in customer service, technical support, field service, and/or previous supervisory experience. High School Diploma or equivalent. Asset Qualifications
BA or BS degree preferred. Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred. Experience with Salesforce and/or Oracle (ERP) preferred. Strong verbal and written communication skills. Prior call center experience. Benefits
Bonus/incentive pay. A flexible work environment. Paid holidays and paid time off. Ongoing investment in your career through dedicated training, on‑the‑job development, and coaching. Comprehensive health benefits, 401(k) savings plan with employer match, and associate wellbeing programming. Compensation
Compensation range: $24.00 – $27.00 USD per hour. This role is also eligible for bonus pay. EEO Statement
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. The EEO posters are available here. Disability Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
#J-18808-Ljbffr
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. Job Overview
This is an onsite role and will be part of the Service Team in our Loveland, Colorado location. Reporting to the Manager, Technical Support, the Technical Advisor I will provide world‑class service and support to all internal and external customers via the contact center. The Technical Advisor will be successful through mentoring and leadership within the department, and by having an advanced understanding of internal systems, products and applications, soft skills, vertical markets, and sales lead identification. Responsibilities
Handle basic incoming technical and customer support questions from internal and external customers, providing prompt, accurate answers. Identify and manage customer escalations and utilize cross‑functional relationships to negotiate ‘win‑win’ solutions. Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods. Act as a liaison between Technical Support and all cross‑functional departments to relay Voice of Customer (VOC) and drive continuous improvement. Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up‑sell and cross‑sell opportunities to the customer. Qualifications
A minimum of 1 year of experience with Analytical Chemistry, Biology, Environmental Sciences or equivalent. A minimum of 1 year of experience with MS Office. A minimum of 1 year of experience in customer service, technical support, field service, and/or previous supervisory experience. High School Diploma or equivalent. Asset Qualifications
BA or BS degree preferred. Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred. Experience with Salesforce and/or Oracle (ERP) preferred. Strong verbal and written communication skills. Prior call center experience. Benefits
Bonus/incentive pay. A flexible work environment. Paid holidays and paid time off. Ongoing investment in your career through dedicated training, on‑the‑job development, and coaching. Comprehensive health benefits, 401(k) savings plan with employer match, and associate wellbeing programming. Compensation
Compensation range: $24.00 – $27.00 USD per hour. This role is also eligible for bonus pay. EEO Statement
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. The EEO posters are available here. Disability Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
#J-18808-Ljbffr