Assistant Residential Director - Domestic Violence Shelter, Parrish
Safe Horizon, New York, NY, United States
Summary
Domestic Violence Shelter programs offer a comprehensive range of services including counseling, advocacy, intervention, and support to meet the needs of victims and their families. The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.
Responsibilities Essential Job Functions
The Residential Director is responsible for assisting the Senior Shelter Director with the day-to-day residential operations of the shelter program. Specific duties include but are not limited to:
Assist the Senior Shelter Director with managing and administering the shelter program from a trauma informed perspective that focuses on client centered practice (CCP) and vicarious trauma.
Oversight of the operations supervisors and entire Client Service Specialist (CSS) team to monitor daily activities, residential safety, focus on maintaining CCP skills, assisting residents in a client centered/trauma informed manner, addressing clients’ immediate needs, maintaining a safe and healing environment within the facility and implementing regular team building exercises and coaching in pursuit of positive staff morale and to obtain staff buy in.
Oversight of the facility daily operations and adherence to safety standards.
Assist Senior Shelter Director with management and oversight of billing process including reaching expected utilization targets, managing expenses, monitoring of onsite resident resources; and accurate resident documentation (electronic and hard copies).
Assist Senior Shelter Director with collaborations with internal departments to ensure the program runs efficiently (Training Department, Domestic Violence Administration, Human Resources, Development, Finance, Legal etc.) and developing partnerships with other community-based organizations, acting as a liaison to other organizations.
Mediate onsite disputes, de-escalate heightened incidents strategically, and address grievances from a trauma informed perspective.
Recruit, hire, coach, mentor and supervise residential staff, which includes understanding and responding to vicarious trauma (both for self and for staff members).
Provide high quality bi-weekly individual and monthly group supervision to Supervising Residential Specialist staff that is reflective and prioritizes improvement of client centered practice skills and includes discussions about vicarious trauma.
Develop, implement, maintain and perform quality reviews of applicable workflows for team member roles as it relates to schedules, shift tasks, intakes, registration, unit inspections, fire drills, discharge processes, program activities and personnel related tasks.
Identify areas of improvement within the supervisory and CSS team and develop viable solutions/plans to implement under the direction of the Senior Shelter Director.
Ensure the SRS and CSS schedule, trainings and certifications are tracked and maintained in accordance with agency and regulatory standards, including appropriate use and training of the temporary help agency employees.
Complete annual staff performance evaluations and develop staff professional development plans by utilizing the agency’s performance management tools.
Partner with Facilities Property Management (FPM) team, under the leadership and guidance of the Senior Shelter Director, to ensure that any health and safety concerns are highlighted, entered into the work ticket system, and resolved in a timely fashion.
Other related duties as assigned.
Secondary Job Functions
Oversight and on-site supervision of the clinical team in the absence of the SSW/Sr. Dir.
Supervisory Reports
Provides direct supervision to Supervising Residential Specialist
Total Staff: (2)
Qualifications Requirement
Graduate degree in a Human Services or related field, plus a minimum of four years relevant experience operating a facility/and or working with domestic violence survivors. Must include at least one year of supervisory experience.
Bilingual Spanish a plus
Knowledge And Skills
Knowledge of Microsoft Word and Excel, good oral and written communication skills
Knowledge of and sensitivity to domestic violence, child abuse and neglect and sexual abuse
Ability to maintain appropriate professional boundaries with residents and staff
Utilization of Client Centered Practice (CCP) skills
Ability to use neutral and non-judgmental language when responding to clients
Understanding and responding to vicarious trauma
Ability to engage with clients using a trauma informed perspective
Must be flexible, patient and able to juggle multiple roles simultaneously
Other
Full time, some nights and weekends, On-Call, City-Wide Travel
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
EEO Information Link https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Know Your Rights: Workplace discrimination is illegal. Hiring Range: $67,600 to $76,500 Annually
Full-time Hours: 35 Hours per week
Full-time Benefits
Vacation Time
Paid Sick Time
Holidays
Medical
Dental
Vision
403(b) Retirement Plan
Company Life Insurance
Medical/Dependent Care Flexible Spending Accounts
Tuition Assistance Program
Commuter Benefits Program
Gym Reimbursement
Parental Leave
Employee Learning Center
Safe Horizon was named one of City & State New York Top Workplaces of 2025 and recognized for Great Employee Benefits!
#J-18808-Ljbffr
Responsibilities Essential Job Functions
The Residential Director is responsible for assisting the Senior Shelter Director with the day-to-day residential operations of the shelter program. Specific duties include but are not limited to:
Assist the Senior Shelter Director with managing and administering the shelter program from a trauma informed perspective that focuses on client centered practice (CCP) and vicarious trauma.
Oversight of the operations supervisors and entire Client Service Specialist (CSS) team to monitor daily activities, residential safety, focus on maintaining CCP skills, assisting residents in a client centered/trauma informed manner, addressing clients’ immediate needs, maintaining a safe and healing environment within the facility and implementing regular team building exercises and coaching in pursuit of positive staff morale and to obtain staff buy in.
Oversight of the facility daily operations and adherence to safety standards.
Assist Senior Shelter Director with management and oversight of billing process including reaching expected utilization targets, managing expenses, monitoring of onsite resident resources; and accurate resident documentation (electronic and hard copies).
Assist Senior Shelter Director with collaborations with internal departments to ensure the program runs efficiently (Training Department, Domestic Violence Administration, Human Resources, Development, Finance, Legal etc.) and developing partnerships with other community-based organizations, acting as a liaison to other organizations.
Mediate onsite disputes, de-escalate heightened incidents strategically, and address grievances from a trauma informed perspective.
Recruit, hire, coach, mentor and supervise residential staff, which includes understanding and responding to vicarious trauma (both for self and for staff members).
Provide high quality bi-weekly individual and monthly group supervision to Supervising Residential Specialist staff that is reflective and prioritizes improvement of client centered practice skills and includes discussions about vicarious trauma.
Develop, implement, maintain and perform quality reviews of applicable workflows for team member roles as it relates to schedules, shift tasks, intakes, registration, unit inspections, fire drills, discharge processes, program activities and personnel related tasks.
Identify areas of improvement within the supervisory and CSS team and develop viable solutions/plans to implement under the direction of the Senior Shelter Director.
Ensure the SRS and CSS schedule, trainings and certifications are tracked and maintained in accordance with agency and regulatory standards, including appropriate use and training of the temporary help agency employees.
Complete annual staff performance evaluations and develop staff professional development plans by utilizing the agency’s performance management tools.
Partner with Facilities Property Management (FPM) team, under the leadership and guidance of the Senior Shelter Director, to ensure that any health and safety concerns are highlighted, entered into the work ticket system, and resolved in a timely fashion.
Other related duties as assigned.
Secondary Job Functions
Oversight and on-site supervision of the clinical team in the absence of the SSW/Sr. Dir.
Supervisory Reports
Provides direct supervision to Supervising Residential Specialist
Total Staff: (2)
Qualifications Requirement
Graduate degree in a Human Services or related field, plus a minimum of four years relevant experience operating a facility/and or working with domestic violence survivors. Must include at least one year of supervisory experience.
Bilingual Spanish a plus
Knowledge And Skills
Knowledge of Microsoft Word and Excel, good oral and written communication skills
Knowledge of and sensitivity to domestic violence, child abuse and neglect and sexual abuse
Ability to maintain appropriate professional boundaries with residents and staff
Utilization of Client Centered Practice (CCP) skills
Ability to use neutral and non-judgmental language when responding to clients
Understanding and responding to vicarious trauma
Ability to engage with clients using a trauma informed perspective
Must be flexible, patient and able to juggle multiple roles simultaneously
Other
Full time, some nights and weekends, On-Call, City-Wide Travel
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
EEO Information Link https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Know Your Rights: Workplace discrimination is illegal. Hiring Range: $67,600 to $76,500 Annually
Full-time Hours: 35 Hours per week
Full-time Benefits
Vacation Time
Paid Sick Time
Holidays
Medical
Dental
Vision
403(b) Retirement Plan
Company Life Insurance
Medical/Dependent Care Flexible Spending Accounts
Tuition Assistance Program
Commuter Benefits Program
Gym Reimbursement
Parental Leave
Employee Learning Center
Safe Horizon was named one of City & State New York Top Workplaces of 2025 and recognized for Great Employee Benefits!
#J-18808-Ljbffr