Field Support Representative
DSI, Louisville, KY, United States
DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.
At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.
Annual Base Salary Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.
Specific Responsibilities
Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T
Observe and provide feedback on seller interactions and customer engagement
Build and maintain strong relationships with store management and retail associates
Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly
Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement
Monitor and report on store conditions, inventory, and promotional execution using mobile field tools
Identify and elevate operational issues, customer experience gaps, or training needs to leadership
Participate in territory planning, route optimization, and visit frequency adjustments based on store performance
Attend regional team calls, training sessions, and field events as needed
Ensure merchandising standards are current, meets plan‑o‑gram, and promotional offerings are presented
Manage all program logistics in coordination with DSI and AT&T
Ensure the timely completion of various administrative responsibilities
Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project
Additional Responsibilities
Adhere to supplier policies and procedures
Visit a minimum of 5 stores a day
Act as a role model within and outside supplier
Maintains a positive and respectful attitude
Consistently report to work on time and is prepared to perform duties of the position
Manage all expenses effectively stay within budget
Ensure the timely completion of various administrative responsibilities and other duties as assigned
Requirements
1-3 years of experience in field operations, retail support, or territory management
Strong interpersonal and communication skills with a service-oriented mindset
Highly organized and self-motivated, with the ability to manage a daily route independently
Proficient in using mobile apps and reporting tools for field documentation
Reliable transportation and flexibility to travel within the assigned territory
Competitive spirit to drive goal achievement
Preferred Skills
Experience in wireless, telecom, or consumer electronics retail environments
Familiarity with field reporting platforms like Repsly or Salesforce
Bilingual (Spanish/English) is a plus
Benefits
Annual base salary of $65,000 PLUS bonus
Paid Vacation and Sick Time
401k Plan
Employee Profit Sharing Program
Medical, Dental & Life Insurance
Mileage Reimbursement
AT&T Wireless Discount
Ongoing Training and Development
Potential for career growth - we prefer to promote from within!
Ready to Move Forward? If you're seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success — don't wait! Apply now and start shaping your future with us.
#J-18808-Ljbffr
At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.
Annual Base Salary Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.
Specific Responsibilities
Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T
Observe and provide feedback on seller interactions and customer engagement
Build and maintain strong relationships with store management and retail associates
Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly
Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement
Monitor and report on store conditions, inventory, and promotional execution using mobile field tools
Identify and elevate operational issues, customer experience gaps, or training needs to leadership
Participate in territory planning, route optimization, and visit frequency adjustments based on store performance
Attend regional team calls, training sessions, and field events as needed
Ensure merchandising standards are current, meets plan‑o‑gram, and promotional offerings are presented
Manage all program logistics in coordination with DSI and AT&T
Ensure the timely completion of various administrative responsibilities
Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project
Additional Responsibilities
Adhere to supplier policies and procedures
Visit a minimum of 5 stores a day
Act as a role model within and outside supplier
Maintains a positive and respectful attitude
Consistently report to work on time and is prepared to perform duties of the position
Manage all expenses effectively stay within budget
Ensure the timely completion of various administrative responsibilities and other duties as assigned
Requirements
1-3 years of experience in field operations, retail support, or territory management
Strong interpersonal and communication skills with a service-oriented mindset
Highly organized and self-motivated, with the ability to manage a daily route independently
Proficient in using mobile apps and reporting tools for field documentation
Reliable transportation and flexibility to travel within the assigned territory
Competitive spirit to drive goal achievement
Preferred Skills
Experience in wireless, telecom, or consumer electronics retail environments
Familiarity with field reporting platforms like Repsly or Salesforce
Bilingual (Spanish/English) is a plus
Benefits
Annual base salary of $65,000 PLUS bonus
Paid Vacation and Sick Time
401k Plan
Employee Profit Sharing Program
Medical, Dental & Life Insurance
Mileage Reimbursement
AT&T Wireless Discount
Ongoing Training and Development
Potential for career growth - we prefer to promote from within!
Ready to Move Forward? If you're seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success — don't wait! Apply now and start shaping your future with us.
#J-18808-Ljbffr