Retail Solutions Specialist, North Carolina
SCIENTIFIC GAMES, Raleigh, NC, United States
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting‑edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary The Retail Field Service Technician will travel to retail locations to support the training and maintenance initiative of our product line. This person will serve as the liaison between the Retail Solutions department and the internal customer base. The role will train store personnel and lottery reps after SCiQ store installation, conduct and review site surveys, maintain the retail equipment, documentation and system staging to ensure a smooth installation process.
Principal Functions & Responsibilities
Work in a retail store environment, such as gas stations, c‑stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores
Organize and train store managers and clerks on lottery equipment
Act as a liaison between Retail Solutions, lottery, retail and internal customers
Assist with SCiQ project rollout preparation (i.e., conduct store pre‑sites, pre‑site documentation, system staging)
Complete online surveys with photos and details gathered from store visits
Conduct and review pre‑implementation documentation to ensure accuracy during installs
Conduct full‑scope innovation/systems demonstrations
Conduct Train‑the‑Trainer and product information presentations with internal and external customers
Monitor and evaluate training program’s effectiveness and provide recommendations for modifications
Maintain consistent working knowledge of all SG systems functionalities and enhancements while also presenting potential system opportunities with recommended solutions
Serve as high‑tier support to field questions and investigate concerns raised by lottery and retail partners
Work with internal teams to ensure the product technology functions as designed
Support other departments in support of site sales and support goals
Adapt to a fast‑paced environment
Accountable for use, maintenance and security of all assigned tools, test equipment, terminals, subassemblies, parts and supplies
Communicate problems with management
Identify, troubleshoot and repair any lottery equipment problems in accordance with the Field Service Protocol
Other functions and responsibilities as assigned
Qualifications
1–3 years of experience in retail and/or sales
1–3 years of lottery experience
Demonstrated ability to multi‑task while ensuring accuracy and considering the end‑user
Ability to translate information and present that information to others
Knowledge of Microsoft Word, Excel, Outlook and web browsers
Can‑do attitude combined with strong curiosity and a passion for learning
Good communication skills; bilingual a plus
Strong organizational skills
Additional Requirements
Valid driver’s license in good standing
Ability to travel by air, vehicle, or other transportation
Must be able to sit, stand and sit more than 80 % of the time
Travel to customer locations 80 % of the time
Ability to lift 30 lbs
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies
Physical Requirements The employee must regularly sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision and ability to adjust focus while working with computer and business equipment. The employee must frequently lift and/or move up to 10 lbs and occasionally lift and/or move up to 50 lbs. Personal protective equipment may be required for field, production and warehouse work.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. Some employees may be required to obtain a gaming or other license, undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. As a condition to hiring and continuing to employ its employees, SG requires all employees to meet such requirements that are necessary to fulfill their roles, including consent to a due diligence/background investigation.
Equal Employment Opportunity SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class. For more information on your equal employment opportunity rights under the law, consult the EEOC poster.
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Position Summary The Retail Field Service Technician will travel to retail locations to support the training and maintenance initiative of our product line. This person will serve as the liaison between the Retail Solutions department and the internal customer base. The role will train store personnel and lottery reps after SCiQ store installation, conduct and review site surveys, maintain the retail equipment, documentation and system staging to ensure a smooth installation process.
Principal Functions & Responsibilities
Work in a retail store environment, such as gas stations, c‑stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores
Organize and train store managers and clerks on lottery equipment
Act as a liaison between Retail Solutions, lottery, retail and internal customers
Assist with SCiQ project rollout preparation (i.e., conduct store pre‑sites, pre‑site documentation, system staging)
Complete online surveys with photos and details gathered from store visits
Conduct and review pre‑implementation documentation to ensure accuracy during installs
Conduct full‑scope innovation/systems demonstrations
Conduct Train‑the‑Trainer and product information presentations with internal and external customers
Monitor and evaluate training program’s effectiveness and provide recommendations for modifications
Maintain consistent working knowledge of all SG systems functionalities and enhancements while also presenting potential system opportunities with recommended solutions
Serve as high‑tier support to field questions and investigate concerns raised by lottery and retail partners
Work with internal teams to ensure the product technology functions as designed
Support other departments in support of site sales and support goals
Adapt to a fast‑paced environment
Accountable for use, maintenance and security of all assigned tools, test equipment, terminals, subassemblies, parts and supplies
Communicate problems with management
Identify, troubleshoot and repair any lottery equipment problems in accordance with the Field Service Protocol
Other functions and responsibilities as assigned
Qualifications
1–3 years of experience in retail and/or sales
1–3 years of lottery experience
Demonstrated ability to multi‑task while ensuring accuracy and considering the end‑user
Ability to translate information and present that information to others
Knowledge of Microsoft Word, Excel, Outlook and web browsers
Can‑do attitude combined with strong curiosity and a passion for learning
Good communication skills; bilingual a plus
Strong organizational skills
Additional Requirements
Valid driver’s license in good standing
Ability to travel by air, vehicle, or other transportation
Must be able to sit, stand and sit more than 80 % of the time
Travel to customer locations 80 % of the time
Ability to lift 30 lbs
Ability to compile and analyze statistical information
Ability to quickly learn and understand new technologies
Physical Requirements The employee must regularly sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision and ability to adjust focus while working with computer and business equipment. The employee must frequently lift and/or move up to 10 lbs and occasionally lift and/or move up to 50 lbs. Personal protective equipment may be required for field, production and warehouse work.
Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. Some employees may be required to obtain a gaming or other license, undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. As a condition to hiring and continuing to employ its employees, SG requires all employees to meet such requirements that are necessary to fulfill their roles, including consent to a due diligence/background investigation.
Equal Employment Opportunity SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class. For more information on your equal employment opportunity rights under the law, consult the EEOC poster.
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