Customer Service Representative
Myticas Consulting, Las Vegas, NV, United States
Myticas's direct client, based in Las Vegas, NV, is currently
seeking a
Customer Service Representative
for a contract position.
Pay Rate $18-19/hr
NOTE W2 only!
100% onsite role
Job Description The Customer Service Representative provides support to internal and external clients on technical and product specific issues. May provide remote technical and application support to customers, by phone, email, chat and/or remote system access. Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support. Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks. Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application.
Duties and Responsibilities
Providing application support to both internal teams and external customers
Contributing subject matter expertise to ensure customer satisfaction and organizational success
Maintaining performance standards and representing the company
Demonstrates solid knowledge of application, product, and services
Provides support and troubleshooting of application to both internal teams and external customers via telephone, live online chat and email
Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)
Effectively communicates to internal and external clients and records concise documentation of cases
Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise
Independently and in team environment, apply troubleshooting methodologies to drive escalated issues to closure
Delivers timely responses to business owners, stakeholders, and users on issue status and resolution
Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries
Represents the company by developing and maintaining comprehensive knowledge of products, industry trends and general business and financial acumen through various sources and initiatives
Communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation
Behaving in ways that demonstrate corporate core values and culture
Developing professional and positive relationships with customers and colleagues
Maintaining a reputation of competence, integrity and professionalism
Required Skills and Experience
Education Minimum, high school education or equivalent, bachelor’s degree preferred
Minimum Experience: 2 years of client-facing application support experience
Troubleshooting product issues, and reporting issues via phone/e‑mail/chat
Working cross-functionally to resolve technical, procedural, or operational issues
Working collaboratively with individuals at all levels of the organization
Executing to short and long-term plans
Training internal and external customers to mitigate recurring requests for help
CRM Application; e.g., Sales Force
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Microsoft Server products (e.g., Windows Server, SQL, MS Project)
Visio
Microsoft Access
BusinessObjects
Analytical skills
Interpersonal and collaborative skills
Problemsolving and decision making skills
Written and verbal communication skills
Prioritization, multitasking and organizational skills
Conflict resolution
#J-18808-Ljbffr
seeking a
Customer Service Representative
for a contract position.
Pay Rate $18-19/hr
NOTE W2 only!
100% onsite role
Job Description The Customer Service Representative provides support to internal and external clients on technical and product specific issues. May provide remote technical and application support to customers, by phone, email, chat and/or remote system access. Strong knowledge of product specialty as this role demands more technical inclination than typical 1st line support. Requires ability to discern/creatively troubleshoot client issues associated with enterprise application including bespoke client networks. Requires developing strong knowledge of complex product, and clear/concise communication/documentation to client questions relating to the application.
Duties and Responsibilities
Providing application support to both internal teams and external customers
Contributing subject matter expertise to ensure customer satisfaction and organizational success
Maintaining performance standards and representing the company
Demonstrates solid knowledge of application, product, and services
Provides support and troubleshooting of application to both internal teams and external customers via telephone, live online chat and email
Strong analytical skills to identify origin/cause, initiate research and promptly respond to cases that may be handled without escalation (e.g., product operation, product content)
Effectively communicates to internal and external clients and records concise documentation of cases
Working cross-functionality to proactively resolve specialized, procedural, and operational issues; escalating cases that require additional expertise
Independently and in team environment, apply troubleshooting methodologies to drive escalated issues to closure
Delivers timely responses to business owners, stakeholders, and users on issue status and resolution
Motivated contributor to team knowledge share, meetings, and documentation to reduce recurring issues and inquiries
Represents the company by developing and maintaining comprehensive knowledge of products, industry trends and general business and financial acumen through various sources and initiatives
Communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation
Behaving in ways that demonstrate corporate core values and culture
Developing professional and positive relationships with customers and colleagues
Maintaining a reputation of competence, integrity and professionalism
Required Skills and Experience
Education Minimum, high school education or equivalent, bachelor’s degree preferred
Minimum Experience: 2 years of client-facing application support experience
Troubleshooting product issues, and reporting issues via phone/e‑mail/chat
Working cross-functionally to resolve technical, procedural, or operational issues
Working collaboratively with individuals at all levels of the organization
Executing to short and long-term plans
Training internal and external customers to mitigate recurring requests for help
CRM Application; e.g., Sales Force
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Microsoft Server products (e.g., Windows Server, SQL, MS Project)
Visio
Microsoft Access
BusinessObjects
Analytical skills
Interpersonal and collaborative skills
Problemsolving and decision making skills
Written and verbal communication skills
Prioritization, multitasking and organizational skills
Conflict resolution
#J-18808-Ljbffr