Director of Business Solutions
EmergencyMD, Wake Forest, NC, United States
Benchmark Community Bank is seeking an experienced and strategic Director of Business Solutions to lead and advance our Business Solutions (Treasury Management) program. This role provides overall direction for Business Solutions, including product strategy, team leadership, and customer experience.
The ideal candidate brings a strong blend of treasury management expertise, leadership presence, and strategic thinking-along with a passion for building relationships and delivering high-quality solutions to business customers and municipalities.
Key Responsibilities Strategic Leadership & Growth
Develop and execute the Bank's Business Solutions strategy, with a focus on revenue growth, market expansion, and customer retention
Lead Business Solutions sales and calling strategies in partnership with Commercial and Retail teams to achieve call and sales goals
Analyze market trends and internal customer data to identify prospecting and cross-sell opportunities
Provide reporting on Business Solutions revenue, growth, and performance to executive leadership
Team Leadership & Development
Lead, coach, and develop Business Solutions Officers
Foster a high-performance, collaborative, and customer-focused team culture
Support performance management, goal setting, and ongoing professional development
Treasury Product & Vendor Management
Oversee the full Business Solutions product suite, including ACH, Wire, Remote Deposit Capture, Positive Pay, Business Mobile Deposit, Business eBanking (BeB), payroll, and related services
Manage vendor relationships and oversee product enhancements
Evaluate treasury and digital solutions for improvement, expansion, or elimination based on market needs
Collaborate with operational areas to ensure solution support and delivery are functioning at a high level
Customer Engagement & Service Excellence
Provide leadership support for complex customer relationships, onboarding, and escalations
Ensure a seamless onboarding experience for new Business Solutions customers
Strengthen customer retention through exceptional service delivery and proactive issue resolution
Operational & Compliance Oversight
Ensure Business Solution offerings and documentation comply with all applicable federal, state, and bank policies and procedures
Maintain and enhance treasury-related processes, procedures, and internal controls
Prepare and manage the annual Business Solutions budget and strategic plan
Participate in bank committees and planning initiatives as assigned
Qualifications
Minimum of 5-7 years of progressive experience in Treasury Management, Business Solutions, Digital Banking, Commercial Banking Operations, or a related banking discipline
Demonstrated leadership experience with the ability to coach, mentor, and drive accountability
Demonstrated expertise in Treasury account analysis, including:
Reviewing account activity, balances and structures
Performing profitability and relationship analysis at the customer level
Identifying pricing gaps and opportunities for repricing and restructuring
Customer-facing knowledge of ACH, Wire, RDC, Positive Pay, and business online banking platforms
Proven ability to manage complex customer relationships and escalations
Excellent communication, analytical, and problem-solving skills
Benefits Medical, Dental, Vision, Life Insurance, Retirement plan options with a company match, Health Savings Accounts with a company match, 4 weeks of Paid Time Off (PTO), 40 hours Paid FMLA Hours, Community Service PTO, 11 Federal holidays, Tuition Reimbursement, Anthem Employee Assistance Program, Long-Term Disability, Casual Fridays, Growth and Training opportunities, Wellness Incentives, and much more!
Benchmark Community Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
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The ideal candidate brings a strong blend of treasury management expertise, leadership presence, and strategic thinking-along with a passion for building relationships and delivering high-quality solutions to business customers and municipalities.
Key Responsibilities Strategic Leadership & Growth
Develop and execute the Bank's Business Solutions strategy, with a focus on revenue growth, market expansion, and customer retention
Lead Business Solutions sales and calling strategies in partnership with Commercial and Retail teams to achieve call and sales goals
Analyze market trends and internal customer data to identify prospecting and cross-sell opportunities
Provide reporting on Business Solutions revenue, growth, and performance to executive leadership
Team Leadership & Development
Lead, coach, and develop Business Solutions Officers
Foster a high-performance, collaborative, and customer-focused team culture
Support performance management, goal setting, and ongoing professional development
Treasury Product & Vendor Management
Oversee the full Business Solutions product suite, including ACH, Wire, Remote Deposit Capture, Positive Pay, Business Mobile Deposit, Business eBanking (BeB), payroll, and related services
Manage vendor relationships and oversee product enhancements
Evaluate treasury and digital solutions for improvement, expansion, or elimination based on market needs
Collaborate with operational areas to ensure solution support and delivery are functioning at a high level
Customer Engagement & Service Excellence
Provide leadership support for complex customer relationships, onboarding, and escalations
Ensure a seamless onboarding experience for new Business Solutions customers
Strengthen customer retention through exceptional service delivery and proactive issue resolution
Operational & Compliance Oversight
Ensure Business Solution offerings and documentation comply with all applicable federal, state, and bank policies and procedures
Maintain and enhance treasury-related processes, procedures, and internal controls
Prepare and manage the annual Business Solutions budget and strategic plan
Participate in bank committees and planning initiatives as assigned
Qualifications
Minimum of 5-7 years of progressive experience in Treasury Management, Business Solutions, Digital Banking, Commercial Banking Operations, or a related banking discipline
Demonstrated leadership experience with the ability to coach, mentor, and drive accountability
Demonstrated expertise in Treasury account analysis, including:
Reviewing account activity, balances and structures
Performing profitability and relationship analysis at the customer level
Identifying pricing gaps and opportunities for repricing and restructuring
Customer-facing knowledge of ACH, Wire, RDC, Positive Pay, and business online banking platforms
Proven ability to manage complex customer relationships and escalations
Excellent communication, analytical, and problem-solving skills
Benefits Medical, Dental, Vision, Life Insurance, Retirement plan options with a company match, Health Savings Accounts with a company match, 4 weeks of Paid Time Off (PTO), 40 hours Paid FMLA Hours, Community Service PTO, 11 Federal holidays, Tuition Reimbursement, Anthem Employee Assistance Program, Long-Term Disability, Casual Fridays, Growth and Training opportunities, Wellness Incentives, and much more!
Benchmark Community Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
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