Call Center Representative
ServiceMaster Restoration Services, Phoenix, AZ, United States
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary The Intake Representative role serves as the first point of contact for clients and customers, ensuring a smooth intake process and providing excellent customer service. They are responsible for gathering and documenting accurate information, verifying eligibility, and facilitating communication between the client and the organization.
Responsibilities
Answers all incoming calls with a friendly, empathetic approach.
Address inquiries and provide information about services to clients or customers.
Accurately gathers and inputs pertinent information into organizational systems.
Confirm eligibility or documentation requirements based on company policies or regulatory standards.
Act as a liaison between clients and internal departments to ensure seamless service delivery.
Address and resolve any issues or discrepancies during the intake process.
Maintain confidentiality and ensure compliance with applicable data security and privacy regulations.
Other duties as assigned or apparent
Skills/Qualifications Required
2+ years experience in a customer service related role
Organizational skills
Problem-solving/Decision-making capabilities
Proficient in Microsoft Suites, including Outlook, Word, and Excel.
Analytical thinking
Preferred
Previous experience in related fields
Remote
Physical Demands Ability to sit at a computer/ desk for 8 hours a day.
Why ServiceMaster Restoration Services? We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
401(k) Plan:
Save for your future with our competitive retirement plan, featuring company matching contributions.
Health Insurance:
Access quality medical coverage to keep you and your family healthy.
Health Savings Account (HSA):
Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
Dental Insurance:
Enjoy preventive and restorative dental care with our dental plan.
Vision Insurance:
Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
Short-Term and Long-Term Disability Insurance:
Protect your income with coverage options for unforeseen circumstances.
Hospital Insurance:
Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
Life Insurance:
Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
ADA ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Disclaimer The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
ServiceMaster is proud to be an Equal Opportunity Employer.
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Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary The Intake Representative role serves as the first point of contact for clients and customers, ensuring a smooth intake process and providing excellent customer service. They are responsible for gathering and documenting accurate information, verifying eligibility, and facilitating communication between the client and the organization.
Responsibilities
Answers all incoming calls with a friendly, empathetic approach.
Address inquiries and provide information about services to clients or customers.
Accurately gathers and inputs pertinent information into organizational systems.
Confirm eligibility or documentation requirements based on company policies or regulatory standards.
Act as a liaison between clients and internal departments to ensure seamless service delivery.
Address and resolve any issues or discrepancies during the intake process.
Maintain confidentiality and ensure compliance with applicable data security and privacy regulations.
Other duties as assigned or apparent
Skills/Qualifications Required
2+ years experience in a customer service related role
Organizational skills
Problem-solving/Decision-making capabilities
Proficient in Microsoft Suites, including Outlook, Word, and Excel.
Analytical thinking
Preferred
Previous experience in related fields
Remote
Physical Demands Ability to sit at a computer/ desk for 8 hours a day.
Why ServiceMaster Restoration Services? We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
401(k) Plan:
Save for your future with our competitive retirement plan, featuring company matching contributions.
Health Insurance:
Access quality medical coverage to keep you and your family healthy.
Health Savings Account (HSA):
Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
Dental Insurance:
Enjoy preventive and restorative dental care with our dental plan.
Vision Insurance:
Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
Short-Term and Long-Term Disability Insurance:
Protect your income with coverage options for unforeseen circumstances.
Hospital Insurance:
Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
Life Insurance:
Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.
ADA ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Disclaimer The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.
We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
ServiceMaster is proud to be an Equal Opportunity Employer.
#J-18808-Ljbffr