New Home Counselor (CA)
Beazer Homes, Irvine, CA, United States
Overview
As a New Home Counselor (NHC), you are the face of Beazer Homes, a trusted guide and brand ambassador who delivers an elevated, seamless homebuying experience. From the moment customers walk into one of our model homes to the day they receive their keys, you will be there every step of the way, ensuring they feel supported, informed, and celebrated throughout their journey. Your primary responsibility is to build meaningful connections that instill confidence and enthusiasm in every customer interaction, ultimately resulting in sales and delighted homeowners. At Beazer, we take pride in building innovative, energy‑efficient homes and we rely on our NHCs to deliver a buying experience that reflects the same quality and care. To thrive in this role, you’ll bring optimism, energy, and exceptional organizational skills, along with a genuine desire to help customers make one of the most important decisions of their lives. Collaboration and teamwork are the foundation of our shared success. Together, we make the process of homeownership an elevated and lasting experience.
Primary Duties & Responsibilities
Actively contribute to the achievement of monthly sales goals by meeting or exceeding individual sales targets.
Excite, engage, and educate prospective and current customers through calls, emails, text, and events to inform them about Beazer’s product offerings.
Provide the highest level of customer care and service throughout the full sales and closing cycle.
Demonstrate mastery of Beazer Homes products and services and what differentiates us from our competitors.
Regularly visit competitor communities and gather data to conduct a Competitive Market Analysis, using that analysis to maximize success.
Maintain model home(s) and community appearance to the highest standards.
Education & Experience
Valid Driver’s License in the state of employment.
Preferred: 3+ years of proven success in a sales or customer service environment.
Where required: a valid Real Estate license for the state of operation.
Skills & Abilities
Demonstrated ability to meet or exceed monthly goals in a commission‑based sales environment.
Strong commitment to providing an exceptional, customer‑first experience with enthusiasm and positivity.
Proven teamwork skills with a reliable and collaborative approach to achieving shared objectives.
High emotional intelligence with the ability to assess situations, adapt communication style, and connect effectively with customers.
Excellent verbal and written communication skills, with the ability to build rapport and convey information clearly.
Resilient and motivated, able to overcome objections and maintain focus in a competitive sales setting.
Ability to understand and communicate technical construction and design concepts in a clear, engaging, and relatable way to customers.
Technical Knowledge & Experience
Proficient in CRM platforms and digital sales tools to manage leads and track customer interactions effectively.
Understanding of basic mortgage financing concepts is preferred.
Physical Requirements
Able to work in the sales office of the model home or temporary sales offices.
Able to visit and guide buyers through lots, homesites, and communities in various phases of completion where temperature and noise levels vary.
Able to visit neighboring communities for competitor information and remote locations for training.
Additional Responsibilities The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee’s job duties may change at any time, in the company’s sole discretion.
Equal Opportunity Employer Beazer Homes is an Equal Opportunity Employer.
Pay Range The California pay range for this position is from XX to XX per hour and this position is eligible for commissions. The exact rate of pay will be based on work location(s), position, and experience level. In no instance will Beazer Homes pay less than the minimum wage.
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Primary Duties & Responsibilities
Actively contribute to the achievement of monthly sales goals by meeting or exceeding individual sales targets.
Excite, engage, and educate prospective and current customers through calls, emails, text, and events to inform them about Beazer’s product offerings.
Provide the highest level of customer care and service throughout the full sales and closing cycle.
Demonstrate mastery of Beazer Homes products and services and what differentiates us from our competitors.
Regularly visit competitor communities and gather data to conduct a Competitive Market Analysis, using that analysis to maximize success.
Maintain model home(s) and community appearance to the highest standards.
Education & Experience
Valid Driver’s License in the state of employment.
Preferred: 3+ years of proven success in a sales or customer service environment.
Where required: a valid Real Estate license for the state of operation.
Skills & Abilities
Demonstrated ability to meet or exceed monthly goals in a commission‑based sales environment.
Strong commitment to providing an exceptional, customer‑first experience with enthusiasm and positivity.
Proven teamwork skills with a reliable and collaborative approach to achieving shared objectives.
High emotional intelligence with the ability to assess situations, adapt communication style, and connect effectively with customers.
Excellent verbal and written communication skills, with the ability to build rapport and convey information clearly.
Resilient and motivated, able to overcome objections and maintain focus in a competitive sales setting.
Ability to understand and communicate technical construction and design concepts in a clear, engaging, and relatable way to customers.
Technical Knowledge & Experience
Proficient in CRM platforms and digital sales tools to manage leads and track customer interactions effectively.
Understanding of basic mortgage financing concepts is preferred.
Physical Requirements
Able to work in the sales office of the model home or temporary sales offices.
Able to visit and guide buyers through lots, homesites, and communities in various phases of completion where temperature and noise levels vary.
Able to visit neighboring communities for competitor information and remote locations for training.
Additional Responsibilities The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee’s job duties may change at any time, in the company’s sole discretion.
Equal Opportunity Employer Beazer Homes is an Equal Opportunity Employer.
Pay Range The California pay range for this position is from XX to XX per hour and this position is eligible for commissions. The exact rate of pay will be based on work location(s), position, and experience level. In no instance will Beazer Homes pay less than the minimum wage.
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