Service Desk Analyst I
Waccamaw Management, LLC, Richardson, TX, United States
Job Description
Associa is seeking a highly motivated and customer-focused Level 1 Service Desk Analyst to join our dynamic IT team.
As a primary point of contact for our end‑users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first‑level technical support, troubleshooting hardware, software and network issues, and contributing to a positive user experience. If you are proactive, have a passion for technology and helping others, we encourage you to apply.
This role requires onsite presence five days a week in our Richardson, Texas location. Various shift work may be required.
Key Responsibilities
Provide timely and effective technical support to end users via phone, email, and remote tools.
Diagnose and resolve a wide range of IT issues, including:
Hardware troubleshooting (PCs, laptops, printers, etc.)
Software installations and configurations
Network connectivity issues
User account management
Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system.
Maintain and update the knowledge base to improve troubleshooting efficiency.
Escalate complex issues to higher‑level support teams when necessary.
Adhere to service level agreements (SLAs) and meet performance metrics.
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
Perform any additional tasks assigned by leadership.
Requirements
Focus on providing exceptional customer service.
Great communication skills.
Strong technical aptitude.
Problem‑solving and critical thinking.
Knowledge of Windows 10 and 11 operating systems.
Familiarity with Remote Desktop tools.
Required Qualifications
1‑2 years of related technical service desk experience, or an equivalent combination of associate’s or bachelor’s degree and related work experience.
A+ Certification – Preferred.
Personality Traits
Self‑starter.
Motivated.
Task oriented.
Team player.
Ability to think outside the box.
Phone etiquette.
Executive presence.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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As a primary point of contact for our end‑users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first‑level technical support, troubleshooting hardware, software and network issues, and contributing to a positive user experience. If you are proactive, have a passion for technology and helping others, we encourage you to apply.
This role requires onsite presence five days a week in our Richardson, Texas location. Various shift work may be required.
Key Responsibilities
Provide timely and effective technical support to end users via phone, email, and remote tools.
Diagnose and resolve a wide range of IT issues, including:
Hardware troubleshooting (PCs, laptops, printers, etc.)
Software installations and configurations
Network connectivity issues
User account management
Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system.
Maintain and update the knowledge base to improve troubleshooting efficiency.
Escalate complex issues to higher‑level support teams when necessary.
Adhere to service level agreements (SLAs) and meet performance metrics.
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
Perform any additional tasks assigned by leadership.
Requirements
Focus on providing exceptional customer service.
Great communication skills.
Strong technical aptitude.
Problem‑solving and critical thinking.
Knowledge of Windows 10 and 11 operating systems.
Familiarity with Remote Desktop tools.
Required Qualifications
1‑2 years of related technical service desk experience, or an equivalent combination of associate’s or bachelor’s degree and related work experience.
A+ Certification – Preferred.
Personality Traits
Self‑starter.
Motivated.
Task oriented.
Team player.
Ability to think outside the box.
Phone etiquette.
Executive presence.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr