Alterations Specialist
David's Bridal, Spokane, WA, United States
Job Highlights
Minimal weekday hours required (join for weekends only!)
$400
bonus for every referral hired with NO LIMIT *
Competitive hourly pay rates & team bonus
Get Paid Early!
*
Additional terms and conditions apply.
David’s Bridal empowers its employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates its category and provides one of the highest customer service scores in retail.
Job Summary Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise, providing superior customer service and demonstrating the values of the brand.
Essential Job Functions
Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely, solving problems and resolving conflict.
Use all systems to manage customer flow and deliver a five‑star experience.
Maintain all service levels by being prepared, welcoming, meeting needs, and being present for all customers, including operational checklist tasks and emotional and practical needs.
Provide an exceptional service experience to multiple customers simultaneously and contribute to the store’s Five‑Star Customer Service achievement.
Proactively address customer concerns, escalating when necessary and partnering with the leadership team.
Communicate how alterations play an important role in perfecting the dress for the event in partnership with Alterations, and promote all alteration services and personalization options.
Assist stylists in closing sales by consulting customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience.
Maintain a high standard of dress that complies with the Dress Code Policy.
Greet and escort all alterations customers to and from appointments.
Inspect all garments, ensuring pristine condition before final delivery.
Respond promptly to all customer questions with product and service information.
Build long‑term relationships to exceed customer satisfaction and loyalty.
Maintain inventory management, process special orders, pick‑ups, and first‑quality standards for merchandise.
Ensure alteration pricing meets company standards.
Manage all alterations, fittings, sewing, steaming, pressing, and spot‑cleaning to company standards.
Resolve customer service issues swiftly and effectively in compliance with company guidelines.
Support all cash‑wrap behaviors and process transactions accurately to make every customer feel celebrated.
Keep the alterations room consistently clean and well‑organized.
Perform duties and tasks as assigned by store management.
Physical Demands Employee is occasionally required to stand, walk, and sit for extended periods, reach for tools and objects with hands and arms, climb stairs, stoop, kneel, crouch, or crawl, bend, twist, and stand, move throughout the store, and talk and hear customers. Manual dexterity is required for POS terminals, counting money, steaming garments, accessing computers, and sewing. The employee must be able to lift or move up to 10 pounds and use vision for close and distant tasks, including reading and using electronic devices for long periods.
Education & Credentials
High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience required, preferably in bridal and/or special‑occasion production.
Experience with a computerized POS system is a plus.
Benefits
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount after first pay period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
EEO Statement David’s Bridal embraces Diversity, Equity, and Inclusion, building a workforce that reflects our customers. All qualified applicants will receive equal consideration.
Contact Human Resources: humanresources@dbi.com or 610.943.5048 for accommodations or more information on our accommodation policies.
Disclaimer The preceding job description highlights the general nature and level of work performed by employees within this classification. It is not comprehensive, and actual duties may vary.
Pay Range The starting rate of pay will vary based on position, location, training, and experience. The base pay range is $17–21/hr specific to the state where the role is posted and may not apply to other locations. Compensation decisions are dependent on the details and circumstances of each position and candidate.
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Minimal weekday hours required (join for weekends only!)
$400
bonus for every referral hired with NO LIMIT *
Competitive hourly pay rates & team bonus
Get Paid Early!
*
Additional terms and conditions apply.
David’s Bridal empowers its employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates its category and provides one of the highest customer service scores in retail.
Job Summary Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise, providing superior customer service and demonstrating the values of the brand.
Essential Job Functions
Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely, solving problems and resolving conflict.
Use all systems to manage customer flow and deliver a five‑star experience.
Maintain all service levels by being prepared, welcoming, meeting needs, and being present for all customers, including operational checklist tasks and emotional and practical needs.
Provide an exceptional service experience to multiple customers simultaneously and contribute to the store’s Five‑Star Customer Service achievement.
Proactively address customer concerns, escalating when necessary and partnering with the leadership team.
Communicate how alterations play an important role in perfecting the dress for the event in partnership with Alterations, and promote all alteration services and personalization options.
Assist stylists in closing sales by consulting customers regarding gown fit and customization.
Maintain store standards to support a flawless shopping experience.
Maintain a high standard of dress that complies with the Dress Code Policy.
Greet and escort all alterations customers to and from appointments.
Inspect all garments, ensuring pristine condition before final delivery.
Respond promptly to all customer questions with product and service information.
Build long‑term relationships to exceed customer satisfaction and loyalty.
Maintain inventory management, process special orders, pick‑ups, and first‑quality standards for merchandise.
Ensure alteration pricing meets company standards.
Manage all alterations, fittings, sewing, steaming, pressing, and spot‑cleaning to company standards.
Resolve customer service issues swiftly and effectively in compliance with company guidelines.
Support all cash‑wrap behaviors and process transactions accurately to make every customer feel celebrated.
Keep the alterations room consistently clean and well‑organized.
Perform duties and tasks as assigned by store management.
Physical Demands Employee is occasionally required to stand, walk, and sit for extended periods, reach for tools and objects with hands and arms, climb stairs, stoop, kneel, crouch, or crawl, bend, twist, and stand, move throughout the store, and talk and hear customers. Manual dexterity is required for POS terminals, counting money, steaming garments, accessing computers, and sewing. The employee must be able to lift or move up to 10 pounds and use vision for close and distant tasks, including reading and using electronic devices for long periods.
Education & Credentials
High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience required, preferably in bridal and/or special‑occasion production.
Experience with a computerized POS system is a plus.
Benefits
Rewarding Environment and Competitive Pay
Team Bonus
Dayforce Wallet – Get Paid Early!
Generous Team Member Discount after first pay period
Vision Care
Supplemental Insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
401K Program
Discount for Identity Theft Protection
Discounts for Home and Auto Insurance
Discounts for Mobile
Legal Benefits (MetLife Hyatt Legal Plans)
Pet Insurance
EEO Statement David’s Bridal embraces Diversity, Equity, and Inclusion, building a workforce that reflects our customers. All qualified applicants will receive equal consideration.
Contact Human Resources: humanresources@dbi.com or 610.943.5048 for accommodations or more information on our accommodation policies.
Disclaimer The preceding job description highlights the general nature and level of work performed by employees within this classification. It is not comprehensive, and actual duties may vary.
Pay Range The starting rate of pay will vary based on position, location, training, and experience. The base pay range is $17–21/hr specific to the state where the role is posted and may not apply to other locations. Compensation decisions are dependent on the details and circumstances of each position and candidate.
#J-18808-Ljbffr