Salesforce Intern
Progress Rail, A Caterpillar Company, Southlake, TX, United States
Job Purpose
We are seeking a high‑energy, tech‑curious intern to support our Salesforce platform, digital services initiatives, and customer experience programs. If you’re passionate about data, systems, and solving real business problems, this role offers hands‑on exposure to enterprise‑level CRM and industrial operations.
Job ID: 11632BR
Location Southlake, Texas
Company Description Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one‑stop shopping and comprehensive cradle‑to‑grave railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success.
Key Job Elements
Salesforce Platform Support – clean up technical debt, outdated automations, and unused metadata.
Account & Contact cleanup – improve segmentation, data quality, and enable customer 360.
Junior admin tasks – set up new users, page layouts, and internal support.
Data & Business Analytics – conduct customer stratification and data quality reviews.
Build and improve dashboards/reports while developing analytical skills.
Analyze business segments to understand product lines, customer types, and opportunities.
Documentation – requirements documentation, IT testing, UAT.
Journey Mapping & Discovery – support stakeholder interviews, requirements gathering, and mapping end‑to‑end customer journeys.
Identify process gaps where digital tools, including Salesforce, can improve experience and efficiency.
Digital Transformation Support – assist in testing, story validation, and Salesforce enhancement QA.
Participate in digital modernization initiatives and system improvement projects.
Training & Documentation – create training resources, how‑to guides, internal enablement content, and materials for workshops, onboarding, and business unit engagement.
Education / Training
Interest in pursuing a degree program in Industrial Distribution, Business Analytics, IS/IT, Engineering, Data Science, or a related field.
Qualifications And Experience
Understanding of basic CRM concepts and interest in Salesforce tools.
Exposure to dashboards, analytics, or tools like Excel/Power BI.
Bonus: familiarity with Flows, user stories, Jira, or Confluence.
Essential and Physical Activities Functions
Strength – must be able to lift 40 lbs.
Motion – primarily office setting, desk work, using computers and other office equipment.
Vision/Hearing – may spend long periods in front of a computer screen; need to read detailed billing statements and be detail oriented.
Work Environment – majority time in office with occasional exposure to plant environments (hot/cold, noise).
Emotional Demands – strong communication skills, capable of multitasking, working independently, adapting to frequent changes in tasks and workload.
Safety – adherence to all safety practices while in a facility, use of PPE, steel‑toed boots, no jewelry, hard hats. Not a safety‑sensitive position.
Transportation & Visa Interns must secure their own transportation. Regular in‑person attendance is required. Visa sponsorship is not available for this position.
EEO Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Job Category Administrative / Support / Communications
Facility Leased Office – Southlake, TX – 477
#J-18808-Ljbffr
Job ID: 11632BR
Location Southlake, Texas
Company Description Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one‑stop shopping and comprehensive cradle‑to‑grave railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success.
Key Job Elements
Salesforce Platform Support – clean up technical debt, outdated automations, and unused metadata.
Account & Contact cleanup – improve segmentation, data quality, and enable customer 360.
Junior admin tasks – set up new users, page layouts, and internal support.
Data & Business Analytics – conduct customer stratification and data quality reviews.
Build and improve dashboards/reports while developing analytical skills.
Analyze business segments to understand product lines, customer types, and opportunities.
Documentation – requirements documentation, IT testing, UAT.
Journey Mapping & Discovery – support stakeholder interviews, requirements gathering, and mapping end‑to‑end customer journeys.
Identify process gaps where digital tools, including Salesforce, can improve experience and efficiency.
Digital Transformation Support – assist in testing, story validation, and Salesforce enhancement QA.
Participate in digital modernization initiatives and system improvement projects.
Training & Documentation – create training resources, how‑to guides, internal enablement content, and materials for workshops, onboarding, and business unit engagement.
Education / Training
Interest in pursuing a degree program in Industrial Distribution, Business Analytics, IS/IT, Engineering, Data Science, or a related field.
Qualifications And Experience
Understanding of basic CRM concepts and interest in Salesforce tools.
Exposure to dashboards, analytics, or tools like Excel/Power BI.
Bonus: familiarity with Flows, user stories, Jira, or Confluence.
Essential and Physical Activities Functions
Strength – must be able to lift 40 lbs.
Motion – primarily office setting, desk work, using computers and other office equipment.
Vision/Hearing – may spend long periods in front of a computer screen; need to read detailed billing statements and be detail oriented.
Work Environment – majority time in office with occasional exposure to plant environments (hot/cold, noise).
Emotional Demands – strong communication skills, capable of multitasking, working independently, adapting to frequent changes in tasks and workload.
Safety – adherence to all safety practices while in a facility, use of PPE, steel‑toed boots, no jewelry, hard hats. Not a safety‑sensitive position.
Transportation & Visa Interns must secure their own transportation. Regular in‑person attendance is required. Visa sponsorship is not available for this position.
EEO Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Job Category Administrative / Support / Communications
Facility Leased Office – Southlake, TX – 477
#J-18808-Ljbffr