Customer Service Order Entry specialist
MSI Metro Sales, Green Bay, WI, United States
Position:
Customer Service Order Entry Specialist Location:
Green Bay, WI Remote Status:
On‑Site Job Id:
405 # of Openings:
1 Founded in 1969, Metro Sales Inc. (MSI) is a 100% Employee‑Owned Company and industry leader in office technology and solutions. MSI Metro Sales Inc. is seeking a Customer Service/Order Entry Specialist to work in our Green Bay, WI location. The ideal candidate will be responsible for processing orders for supplies from internal and external clients while delivering an exceptional customer service experience. The successful candidate will exhibit attention to detail in processing orders and returns on internal and external systems, maintain call and email volume expectations, and focus on minimal hold time rates. Core Responsibilities
Receive and process incoming calls and emails. Process supply orders and submit returns on vendor websites. Strive to exceed team goals: calls per day, average talk time on live calls, % of productivity, service error rates, supply error rates and phone audits. Maintain team goals for Hold Time and Grade of Service. Process standard reports within Excel and proprietary software. Participate in cross training to support other departments as needed. Other responsibilities as assigned by Supervisor or Manager. Minimum Qualifications
High School Diploma or equivalent. Microsoft office products: MS Outlook, Excel, and Word. Able to travel to all Metro Sales locations (estimated 10 days a year) and customer locations as needed. Valid Driver's License. Clean Driving Record. Preferred Qualifications
Excellent communication, organizational, and prioritization skills. Proficiency in Excel. What We Offer
Medical, Dental and Vision Insurance Short‑ and long‑term disability program Life Insurance Educational Development Benefits Employee Stock Ownership Plan (ESOP) + Gainshare 401(k) + Match PTO Paid Volunteer Days— opportunities for community involvement with peers. Typical first‑year expectations DOE: $19.00–$20.00 + performance‑based bonus. Equal Opportunity Employer
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
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Customer Service Order Entry Specialist Location:
Green Bay, WI Remote Status:
On‑Site Job Id:
405 # of Openings:
1 Founded in 1969, Metro Sales Inc. (MSI) is a 100% Employee‑Owned Company and industry leader in office technology and solutions. MSI Metro Sales Inc. is seeking a Customer Service/Order Entry Specialist to work in our Green Bay, WI location. The ideal candidate will be responsible for processing orders for supplies from internal and external clients while delivering an exceptional customer service experience. The successful candidate will exhibit attention to detail in processing orders and returns on internal and external systems, maintain call and email volume expectations, and focus on minimal hold time rates. Core Responsibilities
Receive and process incoming calls and emails. Process supply orders and submit returns on vendor websites. Strive to exceed team goals: calls per day, average talk time on live calls, % of productivity, service error rates, supply error rates and phone audits. Maintain team goals for Hold Time and Grade of Service. Process standard reports within Excel and proprietary software. Participate in cross training to support other departments as needed. Other responsibilities as assigned by Supervisor or Manager. Minimum Qualifications
High School Diploma or equivalent. Microsoft office products: MS Outlook, Excel, and Word. Able to travel to all Metro Sales locations (estimated 10 days a year) and customer locations as needed. Valid Driver's License. Clean Driving Record. Preferred Qualifications
Excellent communication, organizational, and prioritization skills. Proficiency in Excel. What We Offer
Medical, Dental and Vision Insurance Short‑ and long‑term disability program Life Insurance Educational Development Benefits Employee Stock Ownership Plan (ESOP) + Gainshare 401(k) + Match PTO Paid Volunteer Days— opportunities for community involvement with peers. Typical first‑year expectations DOE: $19.00–$20.00 + performance‑based bonus. Equal Opportunity Employer
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
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