Customer Solutions Specialist
First Dakota National Bank, Yankton, SD, United States
Customer Solutions Specialist - Yankton
First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5. Customer Solutions Specialist - Yankton
First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.
Duties
Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc. Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email. Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction Assist customers with account-related questions and requests Research and resolve customer issues, acting as the customer liaison between departments when necessary Complete customer and account maintenance, and check back reviews Complete daily maintenance reports Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies Adhere to policies and procedures regarding appropriate resolution of customer complaints Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs Inform management of irregular or recurring issues and suggest improvements Attend and come prepared to all meetings and developmental training as necessary Attendance – consistently at work and on time Other duties as assigned.
Education Requirements
High school diploma or general education degree (GED);
Three to six months customer service or related experience;
Or equivalent combination of education and experience
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.
Physical Demands:
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.
Requirements For All Employees
To perform the job successfully, an individual should demonstrate the following:
Adaptability
- Adapts to changes in the work environment
Attendance/Punctuality
- Is consistently at work and on time; Arrives at meetings and appointments on time
Career Apparel -
Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Customer
Service
- Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
Dependability
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Design
- Demonstrates attention to detail
Initiative
- Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation
- Shares suggestions for improving work
Interpersonal
- Maintains confidentiality; Remains open to others' ideas and tries new things
Judgment
- Exhibits sound and accurate judgment
Motivation
- Measures self against standard of excellence
Communication
- Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Organizational
Support
- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
Planning/Organizing
- Uses time efficiently; Completes work in a timely manner
Problem
Solving
- Identifies and resolves problems in a timely manner
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
Quality
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety/Security
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Team
Work
- Gives and welcomes feedback; Contributes to building a positive team spirit
Technical Skills
– Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others
#J-18808-Ljbffr
First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5. Customer Solutions Specialist - Yankton
First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.
Duties
Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc. Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email. Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction Assist customers with account-related questions and requests Research and resolve customer issues, acting as the customer liaison between departments when necessary Complete customer and account maintenance, and check back reviews Complete daily maintenance reports Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies Adhere to policies and procedures regarding appropriate resolution of customer complaints Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs Inform management of irregular or recurring issues and suggest improvements Attend and come prepared to all meetings and developmental training as necessary Attendance – consistently at work and on time Other duties as assigned.
Education Requirements
High school diploma or general education degree (GED);
Three to six months customer service or related experience;
Or equivalent combination of education and experience
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.
Physical Demands:
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.
Requirements For All Employees
To perform the job successfully, an individual should demonstrate the following:
Adaptability
- Adapts to changes in the work environment
Attendance/Punctuality
- Is consistently at work and on time; Arrives at meetings and appointments on time
Career Apparel -
Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
Customer
Service
- Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
Dependability
- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
Design
- Demonstrates attention to detail
Initiative
- Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation
- Shares suggestions for improving work
Interpersonal
- Maintains confidentiality; Remains open to others' ideas and tries new things
Judgment
- Exhibits sound and accurate judgment
Motivation
- Measures self against standard of excellence
Communication
- Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
Organizational
Support
- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
Planning/Organizing
- Uses time efficiently; Completes work in a timely manner
Problem
Solving
- Identifies and resolves problems in a timely manner
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
Quality
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Safety/Security
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Team
Work
- Gives and welcomes feedback; Contributes to building a positive team spirit
Technical Skills
– Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others
#J-18808-Ljbffr