Service Desk Analyst Intern
Cannon Design, Saint Louis, MO, United States
About the Role
You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations.
What You’ll Do
Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
Provide end‑user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
Prepare, set up, and coordinate employee equipment.
Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
Adapt/modify existing hardware and software to meet specific needs.
Maintain peripherals (i.e., printers).
Travel may be required.
May perform other duties as required.
What You’ll Need
Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
Knowledge of MS Windows desktop, Microsoft Office is required.
Strong communication skills and innovative thinking is essential.
Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user‑friendly professional manner.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct or participated in a firm or agency investigation into such complaints.
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What You’ll Do
Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
Provide end‑user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
Prepare, set up, and coordinate employee equipment.
Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
Adapt/modify existing hardware and software to meet specific needs.
Maintain peripherals (i.e., printers).
Travel may be required.
May perform other duties as required.
What You’ll Need
Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
Knowledge of MS Windows desktop, Microsoft Office is required.
Strong communication skills and innovative thinking is essential.
Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user‑friendly professional manner.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct or participated in a firm or agency investigation into such complaints.
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