Community Lead
Ramp, New York, NY, United States
About the Role
Ramp is seeking someone to build and run our Community program.
Working closely with Marketing, Product, and other teams, you'll create scalable initiatives that transform users into advocates while establishing Ramp as a trusted partner in financial operations. You'll join a team that's already built a strong foundation: an active community, a packed events calendar, and deep relationships with the finance leaders and operators who love using Ramp. Our community is already a powerful asset: a high‑caliber network of engaged decision‑makers, a direct driver of retention, brand awareness, and expansion.
This role is about bringing the systems, frameworks, and infrastructure that turn what's been built into something repeatable, measurable, and scalable. The ideal candidate is fiercely analytical, a natural systems‑thinker, and knows how to build the infrastructure that turns momentum into scale. You have a builder's instinct and a track record of scaling what's working – making it bigger, more repeatable, and more measurable without losing its edge.
This role provides a unique opportunity to shape how we engage with our community, from individual users to enterprises. This is a great fit if you like working with customers and product teams, thrive on cross‑functional coordination, and care about making sure customers shape what gets built. You’ll need to be someone who thrives in an environment where things move fast.
What You'll Do
Design and execute our comprehensive community strategy, developing programs that serve diverse user segments.
Establish and grow regional chapters and vertical‑based groups within the community.
Partner cross‑functionally to ensure community initiatives align with product and go‑to‑market goals.
Help define and operationalize the long‑term community strategy and how it ladders up to Ramp's brand, retention, and expansion goals.
Create engaging experiences including community events, educational content, and recognition initiatives such as a customer awards program.
Collaborate with our Social team to design repeatable playbooks to capture content at community events.
What You Need
Have demonstrated success implementing Marketing programs across different user segments.
Are skilled at developing engagement strategies that drive measurable community health.
Take a data‑driven approach to measuring community impact.
Excel at cross‑functional collaboration and stakeholder management.
Excitement to both develop strategy and be in the weeds on community management.
AI fluency to build community programs as efficiently as possible.
Identify new community channels that expand reach without diluting quality.
Systems thinking - you see playbooks, not just one‑off initiatives.
Nice‑to‑Haves
Experience in fintech or B2B SaaS.
A track record of scaling large communities or advocacy programs.
Benefits (for U.S.–based full‑time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home‑office equipment ordering for all employees
Health and Wellness stipend
In‑office perks: lunch, snacks, drinks, and more
Budget for intra‑office travel
Relocation support to NYC or SF (as needed)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
Working closely with Marketing, Product, and other teams, you'll create scalable initiatives that transform users into advocates while establishing Ramp as a trusted partner in financial operations. You'll join a team that's already built a strong foundation: an active community, a packed events calendar, and deep relationships with the finance leaders and operators who love using Ramp. Our community is already a powerful asset: a high‑caliber network of engaged decision‑makers, a direct driver of retention, brand awareness, and expansion.
This role is about bringing the systems, frameworks, and infrastructure that turn what's been built into something repeatable, measurable, and scalable. The ideal candidate is fiercely analytical, a natural systems‑thinker, and knows how to build the infrastructure that turns momentum into scale. You have a builder's instinct and a track record of scaling what's working – making it bigger, more repeatable, and more measurable without losing its edge.
This role provides a unique opportunity to shape how we engage with our community, from individual users to enterprises. This is a great fit if you like working with customers and product teams, thrive on cross‑functional coordination, and care about making sure customers shape what gets built. You’ll need to be someone who thrives in an environment where things move fast.
What You'll Do
Design and execute our comprehensive community strategy, developing programs that serve diverse user segments.
Establish and grow regional chapters and vertical‑based groups within the community.
Partner cross‑functionally to ensure community initiatives align with product and go‑to‑market goals.
Help define and operationalize the long‑term community strategy and how it ladders up to Ramp's brand, retention, and expansion goals.
Create engaging experiences including community events, educational content, and recognition initiatives such as a customer awards program.
Collaborate with our Social team to design repeatable playbooks to capture content at community events.
What You Need
Have demonstrated success implementing Marketing programs across different user segments.
Are skilled at developing engagement strategies that drive measurable community health.
Take a data‑driven approach to measuring community impact.
Excel at cross‑functional collaboration and stakeholder management.
Excitement to both develop strategy and be in the weeds on community management.
AI fluency to build community programs as efficiently as possible.
Identify new community channels that expand reach without diluting quality.
Systems thinking - you see playbooks, not just one‑off initiatives.
Nice‑to‑Haves
Experience in fintech or B2B SaaS.
A track record of scaling large communities or advocacy programs.
Benefits (for U.S.–based full‑time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home‑office equipment ordering for all employees
Health and Wellness stipend
In‑office perks: lunch, snacks, drinks, and more
Budget for intra‑office travel
Relocation support to NYC or SF (as needed)
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr