Customer Service Representative
Linde plc, Indianapolis, IN, United States
Linde Advanced Material Technologies Inc.
Customer Service Representative Indianapolis, IN, United States | req27890 1st shift (8AM-4:30PM) Monday-Friday
What you will enjoy doing
You will be responsible for domestic and international customer order management process, providing support by managing all transactional communications, inquiries, documentation, data entry and invoices, in coordination with plant operations and procedures
You will perform all functions with the objective of meeting the customer’s needs and expectations, in accordance with required safety regulations, quality standards including contract review and export standards
You will ensure accurate and timely order acknowledgement, invoicing customers, and escalation for resolving credit issues
You have a proven track record of maintaining customer confidence, satisfaction, and handling service-related issues through demonstrated exceptional customer service experience
You will serve as the key point of contact for commercial staff on the status of customer orders and managing material inventories
You will generate reports and use spreadsheets to understand open orders, consignment replenishment, etc
You will be responsible for escalating schedule conflicts to building Product Flow Manager and/or the America’s Sales Director including but not limited to equipment issues, personnel issues, and quality concerns
What makes you great
Associate’s degree with 3+ years of experience OR High School Diploma with 5+ years of customer service related experience required
You will have a minimum of 2 years of experience working in Excel, Word, and Microsoft Outlook with moderate to advanced proficiency
You display a strong proficiency in math, writing, spelling and vocabulary
Experience in a manufacturing setting is preferred but not required
Experience with Oracle or SAP and Export Sales strongly preferred
If you have experience shipping dangerous goods, this is preferred
Why you will love working with us Linde Advanced Material Technologies, formerly Praxair Surface Technologies, is a company that revolutionizes industries through innovative materials and surface coatings. We are leaders in advanced materials and offer metal powders, sputtering targets, and surface coatings that enhance performance across various sectors. Our strong focus on innovation is evident in our superior technologies for the aerospace, energy, semiconductor, automotive, and industrial industries.
What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.
Linde Advanced Material Technologies Inc. abides by applicable export control laws including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR) in accordance with the company's export control procedures. As such, persons considered for this position must be either a U.S. Citizen, Permanent Resident (green card holder) or otherwise classifiable as a U.S. person under relevant regulations.
Linde Advanced Material Technologies Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
#J-18808-Ljbffr
Customer Service Representative Indianapolis, IN, United States | req27890 1st shift (8AM-4:30PM) Monday-Friday
What you will enjoy doing
You will be responsible for domestic and international customer order management process, providing support by managing all transactional communications, inquiries, documentation, data entry and invoices, in coordination with plant operations and procedures
You will perform all functions with the objective of meeting the customer’s needs and expectations, in accordance with required safety regulations, quality standards including contract review and export standards
You will ensure accurate and timely order acknowledgement, invoicing customers, and escalation for resolving credit issues
You have a proven track record of maintaining customer confidence, satisfaction, and handling service-related issues through demonstrated exceptional customer service experience
You will serve as the key point of contact for commercial staff on the status of customer orders and managing material inventories
You will generate reports and use spreadsheets to understand open orders, consignment replenishment, etc
You will be responsible for escalating schedule conflicts to building Product Flow Manager and/or the America’s Sales Director including but not limited to equipment issues, personnel issues, and quality concerns
What makes you great
Associate’s degree with 3+ years of experience OR High School Diploma with 5+ years of customer service related experience required
You will have a minimum of 2 years of experience working in Excel, Word, and Microsoft Outlook with moderate to advanced proficiency
You display a strong proficiency in math, writing, spelling and vocabulary
Experience in a manufacturing setting is preferred but not required
Experience with Oracle or SAP and Export Sales strongly preferred
If you have experience shipping dangerous goods, this is preferred
Why you will love working with us Linde Advanced Material Technologies, formerly Praxair Surface Technologies, is a company that revolutionizes industries through innovative materials and surface coatings. We are leaders in advanced materials and offer metal powders, sputtering targets, and surface coatings that enhance performance across various sectors. Our strong focus on innovation is evident in our superior technologies for the aerospace, energy, semiconductor, automotive, and industrial industries.
What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.
Linde Advanced Material Technologies Inc. abides by applicable export control laws including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR) in accordance with the company's export control procedures. As such, persons considered for this position must be either a U.S. Citizen, Permanent Resident (green card holder) or otherwise classifiable as a U.S. person under relevant regulations.
Linde Advanced Material Technologies Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
#J-18808-Ljbffr