Assistant Property Manager- One Light
Live! Hospitality & Entertainment, Kansas City, MO, United States
Summary
The Assistant Property Manager will be responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with leasing, marketing and resident relations for the community. The entrant will perform routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records. All business will be conducted in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other applicable laws.
Essential Duties & Responsibilities Income Collection
Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents.
Issues appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
Resident Relations
Maintains a positive customer-relations attitude.
Physically inspects property when on-site, picks up litter and reports any service needs to maintenance staff; also inspects move‑outs and vacancies when requested.
Regularly attends and promotes resident events.
Marketing
Must be knowledgeable of all phases of leasing and resident retention.
Works with lease renewals each month.
Greets prospective clients, shows the community and performs leasing duties as needed.
Answers and handles incoming phone calls from prospective new residents, current residents and vendors/suppliers.
Maintains awareness of local market conditions and trends; contributes ideas to the Community Manager for marketing the property and improving resident satisfaction.
Administrative / Leasing
Updates required reports concerning move‑out notices, activity, etc., on a daily basis and provides information to the Community Manager.
Organizes and files all applicable reports, leases and paperwork.
Proofreads all lease paperwork and processes move‑ins and move‑outs.
Processes all security deposit move‑out reports.
Updates board indicating vacancy status on a daily basis; coordinates with maintenance and make‑ready staff to ensure timely recondition of apartments after move‑out.
Accepts service requests from residents and routes them to maintenance for prompt processing; conducts service follow‑up with resident when work is completed.
Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
Types miscellaneous resident communications as needed.
Completes all lease paperwork including related addenda and accepts rents and deposits.
Updates and coordinates additional property‑management software training; schedules industry training.
General
Performs any additional duties assigned by the Community Manager or Property Supervisor.
Skills
Knowledge of Fair Housing rules and regulations.
Assertive with excellent interpersonal and communication skills.
Professional appearance at all times.
Lease‑up experience is strongly preferred.
Outstanding customer‑service skills.
Excellent written and oral communication skills.
Knowledge of computer operating systems (Microsoft Word, Excel, PowerPoint, etc.).
One‑site knowledge is preferred but not required.
Ability to work weekends.
Supervisory Responsibility
This position has supervisory responsibilities over leasing agents and front desk staff in the absence of the property manager.
Education & Experience
1–2 years of Luxury Assistant Property Manager experience within multifamily housing is strongly preferred.
High school diploma.
Working Conditions This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands The Assistant Property Manager will spend long hours sitting and/or standing using office equipment and computers, which can cause muscle strain. Light lifting of supplies and materials up to 35 lbs may be required.
Environmental Conditions The role may involve managing multiple projects simultaneously, frequent interruptions to respond to residents, clients and contractors, and a busy, busy environment requiring excellent organizational and time‑management skills.
Sensory Demands Use of the computer can cause eye strain and occasional headaches; a busy and noisy office environment may affect concentration.
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Essential Duties & Responsibilities Income Collection
Maintains accurate resident records. Updates on a daily basis all rents, deposits and application fees received from residents.
Issues appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
Resident Relations
Maintains a positive customer-relations attitude.
Physically inspects property when on-site, picks up litter and reports any service needs to maintenance staff; also inspects move‑outs and vacancies when requested.
Regularly attends and promotes resident events.
Marketing
Must be knowledgeable of all phases of leasing and resident retention.
Works with lease renewals each month.
Greets prospective clients, shows the community and performs leasing duties as needed.
Answers and handles incoming phone calls from prospective new residents, current residents and vendors/suppliers.
Maintains awareness of local market conditions and trends; contributes ideas to the Community Manager for marketing the property and improving resident satisfaction.
Administrative / Leasing
Updates required reports concerning move‑out notices, activity, etc., on a daily basis and provides information to the Community Manager.
Organizes and files all applicable reports, leases and paperwork.
Proofreads all lease paperwork and processes move‑ins and move‑outs.
Processes all security deposit move‑out reports.
Updates board indicating vacancy status on a daily basis; coordinates with maintenance and make‑ready staff to ensure timely recondition of apartments after move‑out.
Accepts service requests from residents and routes them to maintenance for prompt processing; conducts service follow‑up with resident when work is completed.
Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
Types miscellaneous resident communications as needed.
Completes all lease paperwork including related addenda and accepts rents and deposits.
Updates and coordinates additional property‑management software training; schedules industry training.
General
Performs any additional duties assigned by the Community Manager or Property Supervisor.
Skills
Knowledge of Fair Housing rules and regulations.
Assertive with excellent interpersonal and communication skills.
Professional appearance at all times.
Lease‑up experience is strongly preferred.
Outstanding customer‑service skills.
Excellent written and oral communication skills.
Knowledge of computer operating systems (Microsoft Word, Excel, PowerPoint, etc.).
One‑site knowledge is preferred but not required.
Ability to work weekends.
Supervisory Responsibility
This position has supervisory responsibilities over leasing agents and front desk staff in the absence of the property manager.
Education & Experience
1–2 years of Luxury Assistant Property Manager experience within multifamily housing is strongly preferred.
High school diploma.
Working Conditions This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands The Assistant Property Manager will spend long hours sitting and/or standing using office equipment and computers, which can cause muscle strain. Light lifting of supplies and materials up to 35 lbs may be required.
Environmental Conditions The role may involve managing multiple projects simultaneously, frequent interruptions to respond to residents, clients and contractors, and a busy, busy environment requiring excellent organizational and time‑management skills.
Sensory Demands Use of the computer can cause eye strain and occasional headaches; a busy and noisy office environment may affect concentration.
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