Relationship Banker II | Downtown Urbana
Busey, Urbana, IL, United States
Position Summary
The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. This advanced role merges teller and personal banker responsibilities, emphasizing comprehensive financial service delivery. The candidate will handle complex transactions, guide less experienced staff, nurture customer relationships, and promote the bank’s services.
Duties & Responsibilities Customer Service & Relationship Management
Greet and engage customers in a friendly, professional manner to build lasting relationships.
Act as a trusted point of contact, ensuring the highest level of service.
Develop and maintain strong relationships through personalized service and proactive outreach for routine and complex banking needs.
Provide guidance on financial products and services that best meet customer needs.
Sales & Cross‑Selling
Actively identify and promote all bank products and services.
Ask targeted questions to learn about customers’ financial needs and goals.
Meet and exceed monthly sales and referral goals by assessing needs and recommending suitable solutions.
Refer customers to related lines of business such as mortgage, wealth, treasury, and commercial where appropriate.
Account Management and Support
Open and manage personal and business accounts, ensuring accurate setup and compliance with regulatory requirements.
Assist with account maintenance, including updating personal information, processing transfers, and check orders.
Support customers with online and mobile banking services, ensuring comfort and knowledge of digital tools.
Loan & Credit Processing
Process and assist with customer loan applications, including personal loans and home equity lines of credit.
Conduct initial loan screenings, gather documentation, and collaborate with loan officers to ensure a smooth approval process.
Educate customers on loan products, eligibility requirements, and loan terms.
Transactions & Cash Handling
Process transactions with a high degree of accuracy.
Balance cash drawer and ensure accurate recording and processing of all transactions.
Compliance & Risk Management
Ensure compliance with all bank policies and regulatory requirements, especially in financial transactions and customer interactions.
Monitor potential suspicious or fraudulent activity and report to management as needed.
Adhere to privacy regulations, handling customer data securely and confidentially.
Team Support and Mentorship
Guide newer staff on bank products, customer service skills, and operational procedures.
Foster a collaborative work environment by sharing knowledge and assisting with day‑to‑day operations.
Branch Operations & Administrative Support
Assist with daily branch tasks, including cash balancing, managing supplies, and opening/closing procedures.
Support branch leadership in maintaining security and operational efficiency.
Education & Experience Knowledge Of
Strong sales and customer service skills
Strong oral and written communication skills
Basic math and accounting functions
Fundamental lending principles and assessment of a customer’s financial needs
Ability To
Accurately count money
Perform duties and make decisions under frequent time pressures
Stand for extended periods of time
Lift 50 pounds
Explain products and services to current and potential customers
Participate in cross‑selling with Banking Center leadership and other lines of business
Education And Training
High school diploma required.
Minimum two years of banking experience with lending responsibilities.
One year of prior training or a combination of mentorship, military, or management experience.
If lending, must maintain active Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) registration with NMLS at the time of hire. If not active, associate must attain active registration immediately upon employment; failure to maintain registration may result in a loss of lending authority and possible disciplinary action.
Knowledge of Microsoft Office required.
Benefits And Compensation Salary is based on duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20–$21/hour). Busey offers a comprehensive Total Rewards package, including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical/dental/vision insurance, life insurance, long‑term disability, supplemental voluntary life insurance, short‑ and long‑term disability, wellness incentives, employee assistance program, pre‑tax health savings accounts, and flexible spending accounts.
Equal Opportunity Busey values diversity and inclusivity and is an Equal Opportunity Employer including Disability/Vets. Our commitment to delivering excellence is strengthened by a diverse workforce.
#J-18808-Ljbffr
Duties & Responsibilities Customer Service & Relationship Management
Greet and engage customers in a friendly, professional manner to build lasting relationships.
Act as a trusted point of contact, ensuring the highest level of service.
Develop and maintain strong relationships through personalized service and proactive outreach for routine and complex banking needs.
Provide guidance on financial products and services that best meet customer needs.
Sales & Cross‑Selling
Actively identify and promote all bank products and services.
Ask targeted questions to learn about customers’ financial needs and goals.
Meet and exceed monthly sales and referral goals by assessing needs and recommending suitable solutions.
Refer customers to related lines of business such as mortgage, wealth, treasury, and commercial where appropriate.
Account Management and Support
Open and manage personal and business accounts, ensuring accurate setup and compliance with regulatory requirements.
Assist with account maintenance, including updating personal information, processing transfers, and check orders.
Support customers with online and mobile banking services, ensuring comfort and knowledge of digital tools.
Loan & Credit Processing
Process and assist with customer loan applications, including personal loans and home equity lines of credit.
Conduct initial loan screenings, gather documentation, and collaborate with loan officers to ensure a smooth approval process.
Educate customers on loan products, eligibility requirements, and loan terms.
Transactions & Cash Handling
Process transactions with a high degree of accuracy.
Balance cash drawer and ensure accurate recording and processing of all transactions.
Compliance & Risk Management
Ensure compliance with all bank policies and regulatory requirements, especially in financial transactions and customer interactions.
Monitor potential suspicious or fraudulent activity and report to management as needed.
Adhere to privacy regulations, handling customer data securely and confidentially.
Team Support and Mentorship
Guide newer staff on bank products, customer service skills, and operational procedures.
Foster a collaborative work environment by sharing knowledge and assisting with day‑to‑day operations.
Branch Operations & Administrative Support
Assist with daily branch tasks, including cash balancing, managing supplies, and opening/closing procedures.
Support branch leadership in maintaining security and operational efficiency.
Education & Experience Knowledge Of
Strong sales and customer service skills
Strong oral and written communication skills
Basic math and accounting functions
Fundamental lending principles and assessment of a customer’s financial needs
Ability To
Accurately count money
Perform duties and make decisions under frequent time pressures
Stand for extended periods of time
Lift 50 pounds
Explain products and services to current and potential customers
Participate in cross‑selling with Banking Center leadership and other lines of business
Education And Training
High school diploma required.
Minimum two years of banking experience with lending responsibilities.
One year of prior training or a combination of mentorship, military, or management experience.
If lending, must maintain active Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) registration with NMLS at the time of hire. If not active, associate must attain active registration immediately upon employment; failure to maintain registration may result in a loss of lending authority and possible disciplinary action.
Knowledge of Microsoft Office required.
Benefits And Compensation Salary is based on duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20–$21/hour). Busey offers a comprehensive Total Rewards package, including 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical/dental/vision insurance, life insurance, long‑term disability, supplemental voluntary life insurance, short‑ and long‑term disability, wellness incentives, employee assistance program, pre‑tax health savings accounts, and flexible spending accounts.
Equal Opportunity Busey values diversity and inclusivity and is an Equal Opportunity Employer including Disability/Vets. Our commitment to delivering excellence is strengthened by a diverse workforce.
#J-18808-Ljbffr