Field Service Parts Advisor III
Rivian, Saint Louis, MO, United States
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary The Parts Advisor will be responsible for over‑delivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, a deep understanding of service processes, a go‑getter attitude, great communication skills, and cross‑team collaboration. If you’re able to think quickly on your feet, love to solve operational problems, possess high levels of organization and attention to detail, and have a passion for adventure, then we want you on the team. You will work with our internal partners every day to assist with service needs and coordinate with our Regional Parts Specialists, Technicians, Advisors, and local Management. This role requires a dynamic and resourceful leader with excellent communication skills who will foster cross‑functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service centre. To be successful, you must have a customer‑first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset.
Responsibilities
Demonstrate and execute the warranty return process
Understand, explain, and execute the shipping process and how to package parts before final shipment
Understand what channel planning is and how it works
Execute indirect purchasing through Coupa
Understand and explain KPIs, metrics and their significance
Identify and resolve common discrepancies in parts procurement, review for human‑error transactions and collaborate to improve processes and learn
Communicate comfortably with technicians and leads to promote clear communication channels; call and participate in huddles to collaborate on best and efficient ways to take care of our customers
Identify and order the correct part needed for any repair
Source or look up and understand parts assemblies / subassemblies
Physically and systematically receive parts and/or allocate back‑orders
Physically and systematically bin parts
Execute and explain the Rivian bin scheme
Identify damages, shortages, overages, incorrect parts, and out‑of‑stock situations
Utilise and navigate programs and documentation such as SharePoint, the Warranty Manual, Write It Right and Rivian’s proprietary systems
Demonstrate and execute daily counts and understand the intended use of the tool
Explain pre‑pulling parts for upcoming appointments
Understand all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
Learn and gain an understanding of Rivian’s maintenance scheduling
Explain services and provide an exceptional customer experience
Utilise a forklift in required areas for transporting and organising parts
Learn and understand Rivian’s safety requirements
List and explain the 5S stages and methodology
Provide exceptional service to all customers using Rivian Guiding Principles
Qualifications
High School Diploma, GED, or other recognised high‑school equivalency credential (preferred)
Ability to prepare and disseminate effectively organised and coherent business communication while practising established business norms
Strong communication, organisational and time‑management skills
Exhibits patience, empathy, attention to detail, and a passion for problem‑solving; remains flexible and responsive to changing conditions
Great attitude with a high‑energy personality, excellent customer service skills, and ability to multi‑task and thrive in a fast‑paced environment
Basic math skills to prepare and transact estimates and payments
Physical exertion may be required to perform occupational tasks: sitting for 8+ hours per day, standing for up to two hours at a time for 8+ hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs
Frequent use of hands for grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Minimum age of 21
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early‑morning hours
2–3 years in a customer‑facing service role, material handling / inventory management or equivalent experience; experience in a fast‑paced environment or a combination of education and experience
Pay Disclosure The hourly range for this role is $23.37 – $26.74 for Missouri‑based applicants. The employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organisational needs. The successful candidate may be eligible for an annual performance bonus.
Equal Opportunity Rivian is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, disability, marital/domestic‑partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
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Role Summary The Parts Advisor will be responsible for over‑delivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, a deep understanding of service processes, a go‑getter attitude, great communication skills, and cross‑team collaboration. If you’re able to think quickly on your feet, love to solve operational problems, possess high levels of organization and attention to detail, and have a passion for adventure, then we want you on the team. You will work with our internal partners every day to assist with service needs and coordinate with our Regional Parts Specialists, Technicians, Advisors, and local Management. This role requires a dynamic and resourceful leader with excellent communication skills who will foster cross‑functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service centre. To be successful, you must have a customer‑first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset.
Responsibilities
Demonstrate and execute the warranty return process
Understand, explain, and execute the shipping process and how to package parts before final shipment
Understand what channel planning is and how it works
Execute indirect purchasing through Coupa
Understand and explain KPIs, metrics and their significance
Identify and resolve common discrepancies in parts procurement, review for human‑error transactions and collaborate to improve processes and learn
Communicate comfortably with technicians and leads to promote clear communication channels; call and participate in huddles to collaborate on best and efficient ways to take care of our customers
Identify and order the correct part needed for any repair
Source or look up and understand parts assemblies / subassemblies
Physically and systematically receive parts and/or allocate back‑orders
Physically and systematically bin parts
Execute and explain the Rivian bin scheme
Identify damages, shortages, overages, incorrect parts, and out‑of‑stock situations
Utilise and navigate programs and documentation such as SharePoint, the Warranty Manual, Write It Right and Rivian’s proprietary systems
Demonstrate and execute daily counts and understand the intended use of the tool
Explain pre‑pulling parts for upcoming appointments
Understand all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
Learn and gain an understanding of Rivian’s maintenance scheduling
Explain services and provide an exceptional customer experience
Utilise a forklift in required areas for transporting and organising parts
Learn and understand Rivian’s safety requirements
List and explain the 5S stages and methodology
Provide exceptional service to all customers using Rivian Guiding Principles
Qualifications
High School Diploma, GED, or other recognised high‑school equivalency credential (preferred)
Ability to prepare and disseminate effectively organised and coherent business communication while practising established business norms
Strong communication, organisational and time‑management skills
Exhibits patience, empathy, attention to detail, and a passion for problem‑solving; remains flexible and responsive to changing conditions
Great attitude with a high‑energy personality, excellent customer service skills, and ability to multi‑task and thrive in a fast‑paced environment
Basic math skills to prepare and transact estimates and payments
Physical exertion may be required to perform occupational tasks: sitting for 8+ hours per day, standing for up to two hours at a time for 8+ hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs
Frequent use of hands for grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Minimum age of 21
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early‑morning hours
2–3 years in a customer‑facing service role, material handling / inventory management or equivalent experience; experience in a fast‑paced environment or a combination of education and experience
Pay Disclosure The hourly range for this role is $23.37 – $26.74 for Missouri‑based applicants. The employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organisational needs. The successful candidate may be eligible for an annual performance bonus.
Equal Opportunity Rivian is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information, disability, marital/domestic‑partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
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