Customer Service Representative I
Alfa Laval Inc., North Olmsted, OH, United States
Job Purpose and Impact
The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
Qualifications Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Preferred Qualifications
Experience working with contracts such as government, legal etc.
Experience in SAP
Experience in Salesforce
Experience with MS Suite and Adobe
Open to potential travel up to 10%
Equal Opportunity Employer, including Disability/Vet
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Key Accountabilities
Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
Execute customer service strategies.
Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
Qualifications Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Preferred Qualifications
Experience working with contracts such as government, legal etc.
Experience in SAP
Experience in Salesforce
Experience with MS Suite and Adobe
Open to potential travel up to 10%
Equal Opportunity Employer, including Disability/Vet
#J-18808-Ljbffr