Senior Field Service Representative
Schneider Electric, Orlando, FL, United States
Compensation and Benefits
For this U.S. based position, the expected compensation range is $86,400 - $129,600 per year, which includes base pay and short‑term incentive. This full‑time position applies to candidates located within the United States. Salaries are determined with review of similar roles, and individual pay depends on performance, experience and other factors. Schneider Electric also offers a comprehensive benefits package, including medical (with member reward points), dental, vision and basic life insurance, Benefit Bucks (credits toward benefits), flexible work arrangements, paid family leave, 401(k) plus match, wellbeing and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year), stock purchase opportunity (dependent on start date) and military leave benefits.
Field Service Representative – Key Responsibilities
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment.
Problem solving with customers, electricians, sales partners, technical support and District Service teams.
Completion of field service reports, expense reports, preventive maintenance and startup data sheets.
Collaboration with Manager or Regional Service Director to resolve complex escalated issues.
Continuous learning and training on various products both in the field and in the classroom.
Additional Duties
Travel within the region for local or country‑wide customer support, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start‑ups.
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Qualifications
Associate’s degree, trade/vocational certification, military training or equivalent experience in electrical‑related disciplines.
Ability to read blueprints and schematics.
Strong understanding of AC and DC power principles and supply components.
2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, ATS, PSU, electrical, electromechanical or electronics equipment.
2+ years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures, including lock‑out/tag‑out and timely safety training.
Ability to identify hazards, report safety matters and incidents, and near misses.
NFPA‑70E or OSHA experience is preferred.
Safe driving and vehicle operation skills.
Skill at utilizing test and diagnostic equipment.
Experience reading and interpreting schematics, drawings and operation manuals.
Ability to write service reports, correspondence, procedures and present information effectively.
Work requires strenuous physical tasks (bending, stooping, lifting up to 40 lbs), outdoor work in extreme conditions, extended standing and confined spaces.
English proficiency for customer and team communications.
Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and company digital tools.
Benefits and Onboarding Within the first 180 days, you’ll receive 8 weeks of in‑person training at a state‑of‑the‑art facility in Dallas, TX with all expenses paid. After each training visit, you’ll continue with online training and receive one‑on‑one mentorship.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.
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Field Service Representative – Key Responsibilities
Pre‑site, startup, repair, preventive maintenance, and field modification of equipment.
Problem solving with customers, electricians, sales partners, technical support and District Service teams.
Completion of field service reports, expense reports, preventive maintenance and startup data sheets.
Collaboration with Manager or Regional Service Director to resolve complex escalated issues.
Continuous learning and training on various products both in the field and in the classroom.
Additional Duties
Travel within the region for local or country‑wide customer support, including overnight travel by vehicle or air.
Assist senior technicians and support Project Management on larger system start‑ups.
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects.
Act on behalf of the District Service Manager to resolve operational issues as required.
Qualifications
Associate’s degree, trade/vocational certification, military training or equivalent experience in electrical‑related disciplines.
Ability to read blueprints and schematics.
Strong understanding of AC and DC power principles and supply components.
2+ years of field service repair and customer service with UPS systems, power distribution and switchgear, ATS, PSU, electrical, electromechanical or electronics equipment.
2+ years in Field Services or equivalent industry experience.
Good safety practices and adherence to company safety procedures, including lock‑out/tag‑out and timely safety training.
Ability to identify hazards, report safety matters and incidents, and near misses.
NFPA‑70E or OSHA experience is preferred.
Safe driving and vehicle operation skills.
Skill at utilizing test and diagnostic equipment.
Experience reading and interpreting schematics, drawings and operation manuals.
Ability to write service reports, correspondence, procedures and present information effectively.
Work requires strenuous physical tasks (bending, stooping, lifting up to 40 lbs), outdoor work in extreme conditions, extended standing and confined spaces.
English proficiency for customer and team communications.
Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and company digital tools.
Benefits and Onboarding Within the first 180 days, you’ll receive 8 weeks of in‑person training at a state‑of‑the‑art facility in Dallas, TX with all expenses paid. After each training visit, you’ll continue with online training and receive one‑on‑one mentorship.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.
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