HR Process Documentation Specialist
Patriot Advertising Sourcing Solutions, Houston, TX, United States
The HR Process Documentation Specialist is responsible for creating, maintaining, and continuously improving clear, user-focused documentation that enables consistent and compliant execution of HR processes. This role partners closely with HR and cross‑functional teams to translate process changes into practical materials, including SOPs, checklists, job aids, and audit‑ready documentation, to support operational excellence, standardization, and end‑user adoption across the organization. This role will have a key focus on configurations and process updates for integration, combined processes to support end‑user adoption.
Key Responsibilities
Translate HR processes, policy updates and system‑related changes into clear, practical and easy‑to‑follow documentation.
Develop and maintain SOPs, job aids, process checklists, training materials and end‑user guides.
Update documentation to reflect changes in UKG, People Assist (HR ticketing system) and related modules.
Partner with HR and system teams to gather requirements and confirm accuracy of documented processes.
Ensure documentation follows established templates, standards and governance requirements.
Support training efforts by preparing materials and assisting with end‑user readiness.
Review and revise existing documentation to improve clarity, usability and consistency.
Track and manage documentation updates to ensure materials remain current and accessible.
Assist in identifying gaps or inconsistencies in HR processes and elevate for resolution.
Support the creation of audit support materials and how‑to guides for key compliance‑related activities.
Required Qualifications
3–5+ years of experience in HR operations, HR systems, business process documentation or a related role.
Experience creating SOPs, job aids and training materials for business or system processes.
Familiarity with HRIS platforms (UKG preferred) and/or HR service management tools (e.g., ticketing systems like People Assist, ServiceNow, etc.).
Strong written communication skills with the ability to translate technical or complex processes into clear, user‑friendly documentation.
High attention to detail and ability to ensure accuracy and consistency across materials.
Experience working with cross‑functional teams (HR, IT, Operations).
Proficiency in Microsoft Office (Word, PowerPoint, Excel) or similar documentation tools.
Preferred Qualifications (Optional)
Experience supporting HR system implementations for organizations undergoing growth and transformation.
Knowledge of HR processes (e.g., onboarding, employee lifecycle, case management).
Familiarity with documentation standards, process mapping or governance frameworks.
Experience with content management or knowledge base tools.
EOE #J-18808-Ljbffr
Key Responsibilities
Translate HR processes, policy updates and system‑related changes into clear, practical and easy‑to‑follow documentation.
Develop and maintain SOPs, job aids, process checklists, training materials and end‑user guides.
Update documentation to reflect changes in UKG, People Assist (HR ticketing system) and related modules.
Partner with HR and system teams to gather requirements and confirm accuracy of documented processes.
Ensure documentation follows established templates, standards and governance requirements.
Support training efforts by preparing materials and assisting with end‑user readiness.
Review and revise existing documentation to improve clarity, usability and consistency.
Track and manage documentation updates to ensure materials remain current and accessible.
Assist in identifying gaps or inconsistencies in HR processes and elevate for resolution.
Support the creation of audit support materials and how‑to guides for key compliance‑related activities.
Required Qualifications
3–5+ years of experience in HR operations, HR systems, business process documentation or a related role.
Experience creating SOPs, job aids and training materials for business or system processes.
Familiarity with HRIS platforms (UKG preferred) and/or HR service management tools (e.g., ticketing systems like People Assist, ServiceNow, etc.).
Strong written communication skills with the ability to translate technical or complex processes into clear, user‑friendly documentation.
High attention to detail and ability to ensure accuracy and consistency across materials.
Experience working with cross‑functional teams (HR, IT, Operations).
Proficiency in Microsoft Office (Word, PowerPoint, Excel) or similar documentation tools.
Preferred Qualifications (Optional)
Experience supporting HR system implementations for organizations undergoing growth and transformation.
Knowledge of HR processes (e.g., onboarding, employee lifecycle, case management).
Familiarity with documentation standards, process mapping or governance frameworks.
Experience with content management or knowledge base tools.
EOE #J-18808-Ljbffr