Assistant Director of Housing Administration
Inside Higher Ed, Carrollton, GA, United States
Job Title: Assistant Director of Housing Administration
Location: UWG Recruiting Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 295864
About Us Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. Nestled among the pines on a picturesque 645 acres is the University of West Georgia – a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.
The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!
Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care and commercial center for the west Georgia region.
At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year‑round recreation. Outdoor activities abound through award‑winning spaces, including an 18‑mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.
The city embraces the University's students, faculty, and staff, and welcomes the diversity that UWG brings to the community.
Invested in education with highly rated city and county K‑12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.
Location
Our campus is located at 1601 Maple Street, Carrollton, GA 30118. Faculty and staff members are expected to be physically present on campus as needed to support the in‑person educational experience and on‑campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.
Job Summary The Assistant Director of Housing Administration position will have responsibility for supervision, planning, management, guidance, and direction of the overall Housing administration processes related to assignments, billing, room configuration, cancellation, exemption, reporting, Living Learning Community and Neighborhoods coordination, and communication with students, parents/families, faculty, and staff. This position will participate in the strategic planning and management of the day‑to‑day workflow by providing and reviewing occupancy data, markets students and other departmental analysis and trends. The Assistant Director is responsible for all aspects related to the Housing Management Software System StarRez and will work in conjunction with Housing Facilities to manage the Room Condition Report workflow process. The Assistant Director is responsible for developing and implementing new strategies and technologies to create efficiencies and improve workflow across all levels of Housing and Residence Life. This position is also responsible for the management and communication of the service animal documentation and ADA accommodations process. Serves in various departmental, divisional, and campus‑wide committees and work groups is expected as needed. This position calls for a positive, self‑motivated, detail‑oriented person with excellent interpersonal communication skills who is willing to work in a fast‑paced environment that requires strong emphasis on providing superior customer service. This position will also serve in an after‑hours and weekend on‑call rotation.
Responsibilities
Management and Leadership - The Assistant Director of Housing Administration provides leadership, management, training and supervision for the Central Housing Office operations staff. This position will have oversight and leadership for the Housing software management system (StarRez), occupancy management, customer service, assignment, billing, room configuration, reporting, process communication, exemptions and accommodation process for the department. This position will oversee contract updates/changes, assignment processes for all residential spaces for residents and guest groups, contract cancellations, room transfers, exemption requests, and consolidations. The Assistant Director serves as the non‑voting chair of the Cancellation and Charges Appeal Committee and controls the flow and access to sensitive personal student information regarding student appeals. This position will analyze and disseminate reports and data for purposes of assessment, short and long term planning, and monitor occupancy trends.
Supervision - This position supervises two full‑time assignments coordinators and one graduate student. The incumbent will be responsible for meeting weekly with direct reports, providing consistent performance feedback, identifying and supporting opportunities for professional development, and completing the University's annual review process. This position is responsible for holding their direct reports accountable for their performance and determine if staff are meeting expectations outlined for the scope of their work.
Occupancy Management - In addition to the day‑to‑day job responsibilities, this position will work closely with the Director of Housing and Residence Life to assess occupancy on a weekly basis, prepare reports for divisional and University leadership, and assist with the 5‑year business plan for the department. The incumbent will also be responsible for researching off‑campus market rates, USG rental rate comparisons, and coordinate professional market study analysis on a 3‑5 year basis. This position will work with the HRL Director to develop housing occupancy projections based on anticipated University enrollment.
Housing Software Management - This position will understand and integrate the Housing software system (StarRez) and existing University information management systems to coordinate all contract and assignment processes. The incumbent will manage the Housing software system and be responsible for contract logic, coordination with campus partners for data feeding and receipt, auditing generated reports and user access to the system, and problem solving issues with the StarRez software.
Required Qualifications Educational Requirements Master's Degree
Required Experience Two (2) years of managerial responsibilities in a fast‑paced work environment. 3 years full‑time Housing or Residence Life experience and experience in a supervisory position. Management and knowledge of occupancy management, excellent customer service, and candidate will have demonstrated back‑end and customer facing experience with the StarRez housing software system.
Preferred Qualifications Preferred Educational Qualifications Master's Degree
Preferred Experience Five (5) years of administrative and managerial support experience. Knowledge of Star Rez Database Software and Housing departmental policies, procedures, and organizational relationships. Occupancy management and StarRez power user experience.
Proposed Salary $60,000.00 - $65,000.00 Annually. Paid on a Monthly Basis.
USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.218_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75‑50).
Other Information The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student‑centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.
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Location: UWG Recruiting Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 295864
About Us Since 1906, the University of West Georgia (UWG) has been home to those who seek a transformative college experience. UWG is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. Nestled among the pines on a picturesque 645 acres is the University of West Georgia – a hidden gem approximately 40 miles west of Atlanta. Serving approximately 16,000+ students, and offering more than 100 programs, UWG is committed to advancing innovative academic programs and a student-centered business model. Perennially ranked by U.S. News & World Report, the Princeton Review, and Colleges of Distinction as a top national university, West Georgia offers 86 fields of study, including business, computing, nursing, education, STEM, communication and digital media, social sciences, and the fine and performing arts. UWG generates a regional economic impact of more than $650 million annually and provides a safe, quality, and affordable university experience that connects students to post-graduate career and leadership opportunities. UWG has been recognized by the Carnegie Foundation for its institutional commitment to community engagement through teaching, research and creative activities, and public service. West Georgia is one of only 119 U.S. colleges and universities to receive the elective classification in 2020 and is among only 359 institutions nationally. Dedicated to creating a first-choice university for students, alumni, employees, and communities, UWG seeks employees who will advance and support the University's mission of fulfilling the talent needs of western Georgia and the Atlanta metropolitan area, while contributing to the social, cultural, and economic development of the region and state.
The University of West Georgia offers a comprehensive total rewards package designed to support faculty and staff across multiple dimensions; health, wellness, financial security, and professional growth. Employees working at least 30 hours per week gain access to a range of health plans, including medical, dental, and vision, wellness programs, and robust retirement options through Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are eligible to participate in the University System of Georgia's Tuition Assistance Program. Fringe benefits include a variety of resources focused on employee physical, mental, financial, and social well-being through Acentra Employee Assistance Program in addition to personal financial advising with Captrust. UWG also offers exclusive discounts and special offers on entertainment, travel, and other products and services through the Perks at Work program, free access to the university recreation facility, discounted campus dining options, and more!
Living in Carrollton, "The City of Dreams," offers the advantages of city life with a small-town vibe. This progressive community with Southern flair offers plenty of shopping, restaurants, nightlife opportunities, and cultural events. Named a City of Excellence in Georgia and listed as one of the 50 Best Small Southern Towns, Carrollton is the cultural, educational, health care and commercial center for the west Georgia region.
At the heart of Carrollton is its historic downtown and Adamson Square lined with shops, galleries, and restaurants. Each season offers unique local events and opportunities for year‑round recreation. Outdoor activities abound through award‑winning spaces, including an 18‑mile paved walking and biking Greenbelt trail that encircles the city and passes through the UWG campus.
The city embraces the University's students, faculty, and staff, and welcomes the diversity that UWG brings to the community.
Invested in education with highly rated city and county K‑12 systems, both city and county public school graduation rates are 90% and above and rank among the top in the nation by U.S. News & World Report.
Location
Our campus is located at 1601 Maple Street, Carrollton, GA 30118. Faculty and staff members are expected to be physically present on campus as needed to support the in‑person educational experience and on‑campus vitality at the University of West Georgia. Depending upon teaching assignments and student demand, this could include the Carrollton or Newnan campuses.
Job Summary The Assistant Director of Housing Administration position will have responsibility for supervision, planning, management, guidance, and direction of the overall Housing administration processes related to assignments, billing, room configuration, cancellation, exemption, reporting, Living Learning Community and Neighborhoods coordination, and communication with students, parents/families, faculty, and staff. This position will participate in the strategic planning and management of the day‑to‑day workflow by providing and reviewing occupancy data, markets students and other departmental analysis and trends. The Assistant Director is responsible for all aspects related to the Housing Management Software System StarRez and will work in conjunction with Housing Facilities to manage the Room Condition Report workflow process. The Assistant Director is responsible for developing and implementing new strategies and technologies to create efficiencies and improve workflow across all levels of Housing and Residence Life. This position is also responsible for the management and communication of the service animal documentation and ADA accommodations process. Serves in various departmental, divisional, and campus‑wide committees and work groups is expected as needed. This position calls for a positive, self‑motivated, detail‑oriented person with excellent interpersonal communication skills who is willing to work in a fast‑paced environment that requires strong emphasis on providing superior customer service. This position will also serve in an after‑hours and weekend on‑call rotation.
Responsibilities
Management and Leadership - The Assistant Director of Housing Administration provides leadership, management, training and supervision for the Central Housing Office operations staff. This position will have oversight and leadership for the Housing software management system (StarRez), occupancy management, customer service, assignment, billing, room configuration, reporting, process communication, exemptions and accommodation process for the department. This position will oversee contract updates/changes, assignment processes for all residential spaces for residents and guest groups, contract cancellations, room transfers, exemption requests, and consolidations. The Assistant Director serves as the non‑voting chair of the Cancellation and Charges Appeal Committee and controls the flow and access to sensitive personal student information regarding student appeals. This position will analyze and disseminate reports and data for purposes of assessment, short and long term planning, and monitor occupancy trends.
Supervision - This position supervises two full‑time assignments coordinators and one graduate student. The incumbent will be responsible for meeting weekly with direct reports, providing consistent performance feedback, identifying and supporting opportunities for professional development, and completing the University's annual review process. This position is responsible for holding their direct reports accountable for their performance and determine if staff are meeting expectations outlined for the scope of their work.
Occupancy Management - In addition to the day‑to‑day job responsibilities, this position will work closely with the Director of Housing and Residence Life to assess occupancy on a weekly basis, prepare reports for divisional and University leadership, and assist with the 5‑year business plan for the department. The incumbent will also be responsible for researching off‑campus market rates, USG rental rate comparisons, and coordinate professional market study analysis on a 3‑5 year basis. This position will work with the HRL Director to develop housing occupancy projections based on anticipated University enrollment.
Housing Software Management - This position will understand and integrate the Housing software system (StarRez) and existing University information management systems to coordinate all contract and assignment processes. The incumbent will manage the Housing software system and be responsible for contract logic, coordination with campus partners for data feeding and receipt, auditing generated reports and user access to the system, and problem solving issues with the StarRez software.
Required Qualifications Educational Requirements Master's Degree
Required Experience Two (2) years of managerial responsibilities in a fast‑paced work environment. 3 years full‑time Housing or Residence Life experience and experience in a supervisory position. Management and knowledge of occupancy management, excellent customer service, and candidate will have demonstrated back‑end and customer facing experience with the StarRez housing software system.
Preferred Qualifications Preferred Educational Qualifications Master's Degree
Preferred Experience Five (5) years of administrative and managerial support experience. Knowledge of Star Rez Database Software and Housing departmental policies, procedures, and organizational relationships. Occupancy management and StarRez power user experience.
Proposed Salary $60,000.00 - $65,000.00 Annually. Paid on a Monthly Basis.
USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.218_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.
Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia as determined by the University of West Georgia in its sole discretion; confirmation of the credentials and employment history reflected in your application materials, reference checks; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity The University of West Georgia is an equal employment, equal access, and equal educational opportunity, and affirmative action institution. It is the policy of the University of West Georgia to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75‑50).
Other Information The mission of the University of West Georgia is to enable students, faculty, and staff to realize their full potential through academic engagement, supportive services, professional development, and a caring, student‑centered community. The institutional mission and daily operation of the University of West Georgia are guided by our values that support our vision to be the best place to work, learn, and succeed: ACHIEVEMENT, CARING, COLLABORATION, INCLUSIVENESS, INNOVATION, INTEGRITY, SUSTAINABILITY, and WISDOM.
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