Loan Servicing Specialist
Bank of Utah, Ogden, UT, United States
Thanks for your interest in applying to the Bank of Utah. My name is Tiffany Flint, and I work as AVP Mortgage Closing Manager. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named Nasdaq’s Best Bank in Utah for 2025 and a Top 100 Fastest Growing Company.
Our Mission Statement We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
Job Opening Details If our mission statement piques your interest, we encourage you to apply for the currently open position of
Loan Servicing Specialist
to work Monday - Friday 8:00-5:00 at our Branch located at 2605 Washington Blvd. Ogden, UT. This
Loan Servicing Specialist
is responsible for making certain all construction loan draws are processed efficiently and timely in accordance with bank policy and procedure. Monitor progress of construction projects versus disbursement of construction funds. Provide outstanding customer service in handling exceptions to policy and procedure and resolving customer issues/problems relative to borrowers, builders, subcontractors, suppliers and loan officers. Perform all functions relative to construction loan servicing. Responsible for monitoring status of all construction loans (past due reports), preparing construction loan extensions and/or modifications.
Job Qualifications
1–2 years Construction Loan Servicing experience preferred
Basic understanding of construction building process
Good understanding of debits and credits
Well-organized; detail and goal oriented
Familiar with Microsoft Word and Excel programs
Type 40 words per minute
Great Customer Service Skills
Excellent communication skills (oral and written)
Able to handle stress of meeting deadlines
Ability to work well in a team environment as well as independently
Must be able to multitask and work at a high level of productivity with little supervision
Benefits of Working with Us
Great work-life balance, with a Monday-Friday schedule
Competitive pay and benefits, including medical, dental and vision plans
401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
12 paid bank holidays + paid time off, including paid parental leave
Volunteer opportunities to make a difference in the communities where you work and live
Awards and recognition to celebrate you and your colleagues for living the bank's values
Job Description Directly responsible for all functions of the Construction Draw Department.
Book all new Construction loans to Core as well as balance GL accounts
Verify loans booked into Core
Image closing and draw documents into document storage
Book all Extensions and Modifications
Directly involved with each step of the draw process:
Pull draws daily and order inspections (when applicable)
Verify signature authorizing the draw
Verify vendor information, including W-9 form on file
Review invoices for: date, property/job site, borrower, amount and material supplied or work performed
Analyze the inspection report to determine if it supports the work completed per draw request
Analyze percent complete versus percent disbursed
Analyze the availability of funds available in a category or line item
Communicate issues or concerns with appropriate parties promptly and courteously
Input draw/vendor information into Construct, issue payment of checks, remote printing of some checks, review checks for accuracy and create tickets of block transaction. Complete final verification process prior to release of funds.
Balance loan to the Core
Process monthly interest payments
Prepare payoff quotes for title companies, loan officers and others
Receive and process payoff checks. Responsible for processing each step of a paid off construction file.
Book & image all Extensions and Modifications
Prepare Reconveyances and send to the county for recording. Upon return of the recorded Reconveyance, image into document storage, send the borrower the original Note (stamped “paid”), plus copies of recorded Reconveyance
Box paid off files and store in vault/warehouse (7 years)
Track and obtain title policies and recorded Trust Deeds in a timely manner to insure the Bank’s first lien position. Review title policies and recorded trust deeds meet the requirements set forth in our procedures
Monitor hazard insurance policy expiration dates and coverage amounts, obtain updated policy from insurance company as needed
Assist with the preparation of Extension Agreements and/or Loan Modifications
Balance check registry
Image inspection to document storage timely
Responsible to seek out and complete training-courses that are relevant to this job description, that will help them improve their knowledge, skills and abilities
Attend meeting as required
Keep management informed of any significant issues or concerns
Other duties as assigned
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Our Mission Statement We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
Job Opening Details If our mission statement piques your interest, we encourage you to apply for the currently open position of
Loan Servicing Specialist
to work Monday - Friday 8:00-5:00 at our Branch located at 2605 Washington Blvd. Ogden, UT. This
Loan Servicing Specialist
is responsible for making certain all construction loan draws are processed efficiently and timely in accordance with bank policy and procedure. Monitor progress of construction projects versus disbursement of construction funds. Provide outstanding customer service in handling exceptions to policy and procedure and resolving customer issues/problems relative to borrowers, builders, subcontractors, suppliers and loan officers. Perform all functions relative to construction loan servicing. Responsible for monitoring status of all construction loans (past due reports), preparing construction loan extensions and/or modifications.
Job Qualifications
1–2 years Construction Loan Servicing experience preferred
Basic understanding of construction building process
Good understanding of debits and credits
Well-organized; detail and goal oriented
Familiar with Microsoft Word and Excel programs
Type 40 words per minute
Great Customer Service Skills
Excellent communication skills (oral and written)
Able to handle stress of meeting deadlines
Ability to work well in a team environment as well as independently
Must be able to multitask and work at a high level of productivity with little supervision
Benefits of Working with Us
Great work-life balance, with a Monday-Friday schedule
Competitive pay and benefits, including medical, dental and vision plans
401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
12 paid bank holidays + paid time off, including paid parental leave
Volunteer opportunities to make a difference in the communities where you work and live
Awards and recognition to celebrate you and your colleagues for living the bank's values
Job Description Directly responsible for all functions of the Construction Draw Department.
Book all new Construction loans to Core as well as balance GL accounts
Verify loans booked into Core
Image closing and draw documents into document storage
Book all Extensions and Modifications
Directly involved with each step of the draw process:
Pull draws daily and order inspections (when applicable)
Verify signature authorizing the draw
Verify vendor information, including W-9 form on file
Review invoices for: date, property/job site, borrower, amount and material supplied or work performed
Analyze the inspection report to determine if it supports the work completed per draw request
Analyze percent complete versus percent disbursed
Analyze the availability of funds available in a category or line item
Communicate issues or concerns with appropriate parties promptly and courteously
Input draw/vendor information into Construct, issue payment of checks, remote printing of some checks, review checks for accuracy and create tickets of block transaction. Complete final verification process prior to release of funds.
Balance loan to the Core
Process monthly interest payments
Prepare payoff quotes for title companies, loan officers and others
Receive and process payoff checks. Responsible for processing each step of a paid off construction file.
Book & image all Extensions and Modifications
Prepare Reconveyances and send to the county for recording. Upon return of the recorded Reconveyance, image into document storage, send the borrower the original Note (stamped “paid”), plus copies of recorded Reconveyance
Box paid off files and store in vault/warehouse (7 years)
Track and obtain title policies and recorded Trust Deeds in a timely manner to insure the Bank’s first lien position. Review title policies and recorded trust deeds meet the requirements set forth in our procedures
Monitor hazard insurance policy expiration dates and coverage amounts, obtain updated policy from insurance company as needed
Assist with the preparation of Extension Agreements and/or Loan Modifications
Balance check registry
Image inspection to document storage timely
Responsible to seek out and complete training-courses that are relevant to this job description, that will help them improve their knowledge, skills and abilities
Attend meeting as required
Keep management informed of any significant issues or concerns
Other duties as assigned
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