Leasing Consultant - The Arden Greenwood - Houston, TX
Valiant Residential, Houston, TX, United States
Position Overview
Valiant Residential is seeking a
Leasing Consultant
who is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.
What You’ll Be Doing
Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
Prepare move‑in packages and lease paperwork.
Immediately record all telephone and in‑person visits on appropriate reports; file your guest cards and maintain them according to established procedures.
Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
Update the availability report and process applications for approval (e.g., credit check, rental history, etc.); submit processed applications to the Community Manager for approval.
Assist in monitoring renewals; distribute and follow up on renewal notices.
Monitor advertising effectiveness; gather information about market competition in the area and file.
Professionally represent the company at all times.
Accept rental payments and give them immediately to the Assistant Community Manager.
Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time; review with the Community Manager before obtaining signatures.
Assist the management team with other various tasks as required.
Consistently implement policies of the community.
Requirements
Experience in working with the public and/or sales.
Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders. Bilingual in Spanish is a plus.
Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
Demonstrate an ability to support and contribute to the community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and Outlook, and community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years experience in previous relevant customer service.
Neat, clean, and professional throughout the workday and/or whenever present in the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Benefits Competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth opportunities, career development, and a collaborative culture.
Americans With Disabilities Act (ADA) Accommodation Statement Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment. If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case‑by‑case basis in accordance with applicable laws.
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Leasing Consultant
who is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.
What You’ll Be Doing
Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
Prepare move‑in packages and lease paperwork.
Immediately record all telephone and in‑person visits on appropriate reports; file your guest cards and maintain them according to established procedures.
Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
Update the availability report and process applications for approval (e.g., credit check, rental history, etc.); submit processed applications to the Community Manager for approval.
Assist in monitoring renewals; distribute and follow up on renewal notices.
Monitor advertising effectiveness; gather information about market competition in the area and file.
Professionally represent the company at all times.
Accept rental payments and give them immediately to the Assistant Community Manager.
Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time; review with the Community Manager before obtaining signatures.
Assist the management team with other various tasks as required.
Consistently implement policies of the community.
Requirements
Experience in working with the public and/or sales.
Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders. Bilingual in Spanish is a plus.
Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
Demonstrate an ability to support and contribute to the community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and Outlook, and community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years experience in previous relevant customer service.
Neat, clean, and professional throughout the workday and/or whenever present in the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Benefits Competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth opportunities, career development, and a collaborative culture.
Americans With Disabilities Act (ADA) Accommodation Statement Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment. If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case‑by‑case basis in accordance with applicable laws.
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