Customer Consultant Inbound
We Energies, Pewaukee, WI, United States
Job Overview
We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Full Time) at the Pewaukee Care Center, located in Pewaukee, WI (accessible via I‑94). This position is represented by We Energies L2150 Union.
Responsibilities
Receiving all incoming gas, electric, and steam contacts from customers
Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
Processing on and off orders, reconnections, trouble calls, and gas emergency calls
Cross‑selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
Perform special assignments as needed
The Care Centers operate 24/7 to ensure customers have energy‑related solutions
Preferred Qualifications
One year customer contact or call center experience preferred
Computer experience preferred
Testing & Competencies Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job‑related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM). Customer Care Center Structured Interview (CARECTR) Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.
Compensation & Schedule Starting salary: $25.29/hour (minimum posting range). Maximum: $32.05/hour. Shift flexibility required — may include evenings and weekends. Position is 24/7 operation.
Schedule
Tentative Start Date: Monday, May 11th, 2026
End Date: 03/30/2026
EEO Statement We Energies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Application Instructions Apply online:
ipc.us/t/DDD4127263694806 . Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.
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Responsibilities
Receiving all incoming gas, electric, and steam contacts from customers
Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
Processing on and off orders, reconnections, trouble calls, and gas emergency calls
Cross‑selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
Perform special assignments as needed
The Care Centers operate 24/7 to ensure customers have energy‑related solutions
Preferred Qualifications
One year customer contact or call center experience preferred
Computer experience preferred
Testing & Competencies Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job‑related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service role. The 10 competencies include customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM). Customer Care Center Structured Interview (CARECTR) Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.
Compensation & Schedule Starting salary: $25.29/hour (minimum posting range). Maximum: $32.05/hour. Shift flexibility required — may include evenings and weekends. Position is 24/7 operation.
Schedule
Tentative Start Date: Monday, May 11th, 2026
End Date: 03/30/2026
EEO Statement We Energies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Application Instructions Apply online:
ipc.us/t/DDD4127263694806 . Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.
#J-18808-Ljbffr