IT Consultant I
State of South Carolina, Columbia, SC, United States
Job Purpose
Under the general supervision of the IT Consultant II, provides hardware and software support for general PC issues to the College’s end-user community as well as supports and maintains the College’s instructional technology equipment.
Job Responsibilities
Provides first-line, end-user software and hardware PC support in both the academic and administrative areas. Troubleshoots, diagnoses and resolves hardware and software problems. Escalates to second line support avenues when necessary.
Provides primary support and maintenance for the College’s instructional technology resources – instructor stations, projectors, video conferencing, Crestrons, etc. Maintains all systems in proper working order.
Supports printer, copier and other miscellaneous equipment. Includes setup, troubleshooting, supply ordering and replacement and interfacing with vendors for service.
Supports and trains instructors in the use of classroom systems and provides technical support to outside groups using College classroom equipment. Communicates issues to IT management and facilitates resolution of those issues.
Performs physical labor to support system usage as required – moving and installing equipment, running and connecting cable as needed.
Maintains an inventory of instructional technology equipment and configurations and determines when replenishment is necessary. Insures items are ordered, received, and restocked. Provides direction and instruction to work-study students, when appropriate. Performs special projects and other duties as assigned by supervisor.
Minimum And Additional Requirements A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.
Equal Employment Opportunity Statement The Technical College of the Lowcountry is committed to a policy of equal opportunity for all qualified applicants for admissions or employment without regard to sex, race/color, religion, national origin, age, disability, service in the uniformed services (as defined by state and federal law), veteran status, political affiliation or belief, marital or family status, pregnancy, childbirth, or related medical conditions, including but not limited to, lactation, genetic information, genetic identity, gender expression, or sexual orientation.
Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
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Job Responsibilities
Provides first-line, end-user software and hardware PC support in both the academic and administrative areas. Troubleshoots, diagnoses and resolves hardware and software problems. Escalates to second line support avenues when necessary.
Provides primary support and maintenance for the College’s instructional technology resources – instructor stations, projectors, video conferencing, Crestrons, etc. Maintains all systems in proper working order.
Supports printer, copier and other miscellaneous equipment. Includes setup, troubleshooting, supply ordering and replacement and interfacing with vendors for service.
Supports and trains instructors in the use of classroom systems and provides technical support to outside groups using College classroom equipment. Communicates issues to IT management and facilitates resolution of those issues.
Performs physical labor to support system usage as required – moving and installing equipment, running and connecting cable as needed.
Maintains an inventory of instructional technology equipment and configurations and determines when replenishment is necessary. Insures items are ordered, received, and restocked. Provides direction and instruction to work-study students, when appropriate. Performs special projects and other duties as assigned by supervisor.
Minimum And Additional Requirements A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.
Equal Employment Opportunity Statement The Technical College of the Lowcountry is committed to a policy of equal opportunity for all qualified applicants for admissions or employment without regard to sex, race/color, religion, national origin, age, disability, service in the uniformed services (as defined by state and federal law), veteran status, political affiliation or belief, marital or family status, pregnancy, childbirth, or related medical conditions, including but not limited to, lactation, genetic information, genetic identity, gender expression, or sexual orientation.
Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
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