Technical Communications Specialist II

This is an exciting opportunity to join a growing global company in the medical diagnostics industry! This is a hybrid position working 2 days onsite in Rochester, New York and 3 days work from home. Responsibilities Produces technical publications and communications to support the safe and effective use and servicing of company products. Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats. Gathers and organizes technical information from various sources. Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and external customers. Reviews and analyzes publication/labeling effectiveness and efficiency including verification/validation. Follows established change control procedures. Ensures publications adhere to established standards of style and format and meet regulatory requirements. Reviews published materials and recommends revisions or changes in scope, format, and content. Adheres to project timelines and communicates/escalates potential impacts to project schedules. Investigates and resolves or escalates customer complaints and concerns and responds to non‑standard inquiries. Participates in special projects as assigned. Qualifications A minimum of an associate’s degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent is required. A minimum of 3 years of relevant work experience is required. The individual must be able to represent the Technical Publications group on cross‑functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management. Must be a proven team player, self‑motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines. Excellent written and verbal communication skills and strong computer skills are required. Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic‑based authoring. Preferred Skills Experience working in a regulated environment Experience with content management systems, CSS and system design Knowledge of animation tools and Java scripting Experience working with translated publications Experience in website design/authoring tools Pay Rate: $32-$34/hour #J-18808-Ljbffr