Patient Account Specialist
Relief Mental Health, Oak Brook, IL, United States
Patient Account Specialist
The patient account specialist performs various patient facing tasks including but not limited to, verifying medical insurance benefits for various patient treatments, verifying patient balances, preparing patient statements and collection of patient payments. Calling patients to update payment. Collecting patient responsibilities. This role requires a strong understanding of insurance benefits, excellent communication skills, and strong critical thinking skills to interpret, identify, and address or resolve any matters that may arise that affect timely reimbursement and patient inquiries. The hours for this position will be 10:00AM to 6:30PM Responsibilities:
Assist patients by clearly explaining how their insurance coverage works and addressing any questions they may have regarding their benefits. Audit, prepare, and distribute accurate patient statements. Process and post balances such as cash payments, copays, coinsurance, and deductibles Contact patients to collect payments, update payment information, and arrange payment plans Respond to patient inquiries regarding billing discrepancies in a timely fashion Review patient accounts to identify individuals who may be unable to continue receiving care due to outstanding balances and communicate with departments to discontinue care or assist in obtaining payment. Proactively identify potential billing or service issues by auditing patient accounts ahead of scheduled appointments, ensuring all required coverage details, patient information, and documentation are complete and accessible in Tebra. Maintain records of all patient interactions in the billing system for continuity of communication. Approach all patient interactions with the utmost care and respect, recognizing the sensitivity of mental health care. Uphold company values by providing compassionate, clear, and supportive communication, understanding that patients may feel anxious about their billing. Provide clear communication to patients via phone, email, or the patient's preferred method. Additional job duties as assigned Requirements:
High school diploma or GED Exceptional customer service skills Effective communication skills Excellent organizational skills Detail-oriented Experience in a healthcare related field, specifically insurance eligibility verification or collection of accounts receivable preferred, with a minimum of 2 years
The patient account specialist performs various patient facing tasks including but not limited to, verifying medical insurance benefits for various patient treatments, verifying patient balances, preparing patient statements and collection of patient payments. Calling patients to update payment. Collecting patient responsibilities. This role requires a strong understanding of insurance benefits, excellent communication skills, and strong critical thinking skills to interpret, identify, and address or resolve any matters that may arise that affect timely reimbursement and patient inquiries. The hours for this position will be 10:00AM to 6:30PM Responsibilities:
Assist patients by clearly explaining how their insurance coverage works and addressing any questions they may have regarding their benefits. Audit, prepare, and distribute accurate patient statements. Process and post balances such as cash payments, copays, coinsurance, and deductibles Contact patients to collect payments, update payment information, and arrange payment plans Respond to patient inquiries regarding billing discrepancies in a timely fashion Review patient accounts to identify individuals who may be unable to continue receiving care due to outstanding balances and communicate with departments to discontinue care or assist in obtaining payment. Proactively identify potential billing or service issues by auditing patient accounts ahead of scheduled appointments, ensuring all required coverage details, patient information, and documentation are complete and accessible in Tebra. Maintain records of all patient interactions in the billing system for continuity of communication. Approach all patient interactions with the utmost care and respect, recognizing the sensitivity of mental health care. Uphold company values by providing compassionate, clear, and supportive communication, understanding that patients may feel anxious about their billing. Provide clear communication to patients via phone, email, or the patient's preferred method. Additional job duties as assigned Requirements:
High school diploma or GED Exceptional customer service skills Effective communication skills Excellent organizational skills Detail-oriented Experience in a healthcare related field, specifically insurance eligibility verification or collection of accounts receivable preferred, with a minimum of 2 years