Banker
INTRUST Bank, Olathe, KS, United States
Benefits
INTRUST offers a comprehensive, market-competitive benefits package prioritizing employee well-being. Competitive pay Generous time off
Three weeks of paid vacation plus 11 paid holidays each year Paid time off to volunteer in the community Paid employee and family sick leave Paid parental leave
401(k) plan with 6% employer match, 100% immediately vested
3% non-elective company contribution; vested after 3 years of service
Career growth and development resources Tuition reimbursement for full-time and part-time employees enrolled in any degree program Banking benefits Medical, dental, and vision insurance Job Summary
The Banker is responsible for providing excellent customer service, accurately and efficiently processing banker activities and teller transactions for customers, and providing needs‑based consulting on all bank products and services. The role promotes teamwork across the department and the bank, represents INTRUST Bank in the community, focuses on new business development, and upholds strict confidentiality and INTRUST’s character qualities. Essential Functions
All expectations described in the job description’s essential functions are necessary for success, performed with or without reasonable accommodation. Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities. Provide a friendly, accurate, knowledgeable, and professional customer experience. Proactively identify customers’ and prospects’ financial needs and recommend all appropriate products and services. Open and service customers’ accounts as needed and proactively communicate with customers to ensure all their financial needs are met. Uncover lending needs and complete customer loan applications, including gathering appropriate documents. Identify needs‑based opportunities for referrals to all areas of the corporation to fully meet customers’ financial needs. Utilize all resources to complete documentation correctly the first time and according to policies and procedures. Comply with bank operations and security procedures. Consistently use good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality. Accurately and efficiently process teller transactions within the limitations of standard bank and teller policies and procedures, including scanning work through branch capture in a timely manner. Complete any other branch‑specific responsibilities as assigned. Education and Experience
High School diploma or equivalent is required; some college or higher education preferred. 1–2 years of prior experience in customer service or sales preferred. Required Skills and Knowledge
Demonstrated strong consultative and customer service skills, effective communication, listening, and organizational skills. Must be able to utilize multiple Microsoft Office products and web‑based applications simultaneously. Required Licenses and Certifications
Ability to meet registration qualifications for Nationwide Mortgage Lending System, if not already registered. Physical Demands
Extended periods of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 50 lbs., ability to stoop and bend. The physical demands should be performed with or without reasonable accommodation. Working Conditions
Normal office conditions. Equal Opportunity Employer
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
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INTRUST offers a comprehensive, market-competitive benefits package prioritizing employee well-being. Competitive pay Generous time off
Three weeks of paid vacation plus 11 paid holidays each year Paid time off to volunteer in the community Paid employee and family sick leave Paid parental leave
401(k) plan with 6% employer match, 100% immediately vested
3% non-elective company contribution; vested after 3 years of service
Career growth and development resources Tuition reimbursement for full-time and part-time employees enrolled in any degree program Banking benefits Medical, dental, and vision insurance Job Summary
The Banker is responsible for providing excellent customer service, accurately and efficiently processing banker activities and teller transactions for customers, and providing needs‑based consulting on all bank products and services. The role promotes teamwork across the department and the bank, represents INTRUST Bank in the community, focuses on new business development, and upholds strict confidentiality and INTRUST’s character qualities. Essential Functions
All expectations described in the job description’s essential functions are necessary for success, performed with or without reasonable accommodation. Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities. Provide a friendly, accurate, knowledgeable, and professional customer experience. Proactively identify customers’ and prospects’ financial needs and recommend all appropriate products and services. Open and service customers’ accounts as needed and proactively communicate with customers to ensure all their financial needs are met. Uncover lending needs and complete customer loan applications, including gathering appropriate documents. Identify needs‑based opportunities for referrals to all areas of the corporation to fully meet customers’ financial needs. Utilize all resources to complete documentation correctly the first time and according to policies and procedures. Comply with bank operations and security procedures. Consistently use good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality. Accurately and efficiently process teller transactions within the limitations of standard bank and teller policies and procedures, including scanning work through branch capture in a timely manner. Complete any other branch‑specific responsibilities as assigned. Education and Experience
High School diploma or equivalent is required; some college or higher education preferred. 1–2 years of prior experience in customer service or sales preferred. Required Skills and Knowledge
Demonstrated strong consultative and customer service skills, effective communication, listening, and organizational skills. Must be able to utilize multiple Microsoft Office products and web‑based applications simultaneously. Required Licenses and Certifications
Ability to meet registration qualifications for Nationwide Mortgage Lending System, if not already registered. Physical Demands
Extended periods of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 50 lbs., ability to stoop and bend. The physical demands should be performed with or without reasonable accommodation. Working Conditions
Normal office conditions. Equal Opportunity Employer
INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.
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