Collections Specialist I
M&T Bank, Millsboro, DE, United States
Overview
Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with past due accounts to arrange payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship.
Primary Responsibilities
Initiate contact with consumer borrowers that are in the early stage of delinquency; assess prospects of repayment and arrange repayment schedules or other solutions such as Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
Document outcomes of all calls.
Accept inbound calls from various internal departments and customers; respond to questions regarding all Consumer products at various stages of delinquency.
Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendations of course of action.
Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor and understanding the workflow necessary for account maintenance and corrections.
Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.
Scope of Responsibilities This position works under direct supervision and does not have exclusive autonomy. In addition, the position does not have the authority to waive late fees or offer settlements.
Education and Experience Required High School diploma or GED plus a minimum of one year of relevant work experience. Proficient with word processing, spreadsheet, and presentation software. Detail oriented. Strong verbal and written communication skills.
Education and Experience Preferred
Associate’s degree.
Previous experience in customer service, customer-facing roles, collections, call center, or sales.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 hourly (USD). Compensation will be based on the candidate’s specific combination of knowledge, skills, and experience.
Location Millsboro, Delaware, United States of America
#J-18808-Ljbffr
Primary Responsibilities
Initiate contact with consumer borrowers that are in the early stage of delinquency; assess prospects of repayment and arrange repayment schedules or other solutions such as Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
Document outcomes of all calls.
Accept inbound calls from various internal departments and customers; respond to questions regarding all Consumer products at various stages of delinquency.
Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendations of course of action.
Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor and understanding the workflow necessary for account maintenance and corrections.
Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.
Scope of Responsibilities This position works under direct supervision and does not have exclusive autonomy. In addition, the position does not have the authority to waive late fees or offer settlements.
Education and Experience Required High School diploma or GED plus a minimum of one year of relevant work experience. Proficient with word processing, spreadsheet, and presentation software. Detail oriented. Strong verbal and written communication skills.
Education and Experience Preferred
Associate’s degree.
Previous experience in customer service, customer-facing roles, collections, call center, or sales.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 hourly (USD). Compensation will be based on the candidate’s specific combination of knowledge, skills, and experience.
Location Millsboro, Delaware, United States of America
#J-18808-Ljbffr