Night Service Rep Part Time-103020
Extended Stay America, Akron, OH, United States
POSITION PURPOSE AND SUMMARY
The Night Service Representative – Part Time – is responsible for responding to on‑call business needs during overnight hours when the lobby is closed. The role ensures services are provided consistently, courteously, and with high quality to maintain guest satisfaction. The associate must typically respond within 30 minutes of a request, handling guest key or access issues, noise complaints, emergencies, and limited after‑hours check‑ins. An excellent onsite opportunity: the associate receives a guest hotel room for lodging and is scheduled on the overnight on‑call roster. MAJOR / KEY JOB FUNCTIONS
Attend to guests upon call notification from outside service agents for check‑ins, emergency maintenance, noise complaints, and safety/security situations. Maintain control of all hotel keys, ensuring safe storage and preventing mishandling or theft. Log keys in and out as necessary. Organize, confirm, process, and conduct limited guest check‑ins/check‑outs, including greeting and registering guests, assigning rooms, issuing room keys, and collecting payments. Keep abreast of hotel policies, training, and safety procedures. Report all safety, guest, and security concerns per company policy. Provide guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest. Perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios. Maintain proficiency in all location computer and software systems. Respond to emergency situations, communicate with first responders, address key activation issues, and handle noise complaints. May be asked to cover another hotel in the area if critical staffing needs arise. Other duties as assigned by management. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Document events in writing and prepare routine correspondence. Operate the hotel mobile phone. Communicate effectively; proficient in reading and speaking English. Computer skills, including accurate input into a computer system (Microsoft Office Suite, Hotel PMS). Excellent oral and written communication skills. Friendly, cooperative manner with patience in dealing with guests and staff. Professional appearance and demeanor. Self‑starter who prioritizes and handles issues under pressure. Strong time management and problem‑solving skills. Perform basic mathematical calculations and interpret bar graphs. Apply common sense to carry out detailed written or oral instructions and solve problems with a few concrete variables. BENEFITS
Weekly Pay! Competitive wages Great working environment Employee recognition programs Vision insurance 401(k) savings plan Employee assistance program (EAP) Employee perks program offering discounts to major companies COMPENSATION
Pay range information for the position is as follows. Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to receive the high or low end of the ranges presented. The company complies with applicable federal, state, and local minimum wage requirements. EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. ENVIRONMENTAL JOB REQUIREMENTS
Respond to certain overnight business needs within 30 minutes of notification. Occasionally work near moving mechanical parts and in outdoor weather conditions; exposure to fumes or airborne particles and toxic or caustic chemicals may occur. Noise level is usually quiet to moderate. Regularly required to stand, walk, navigate hallways with prompt motion, use hands for handling objects, reach tools or controls; occasionally stoop, kneel, or smell. Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. MINIMUM QUALIFICATIONS
High school diploma or general education degree (GED); or 1–3 months related experience and/or training; or equivalent combination of education and experience.
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The Night Service Representative – Part Time – is responsible for responding to on‑call business needs during overnight hours when the lobby is closed. The role ensures services are provided consistently, courteously, and with high quality to maintain guest satisfaction. The associate must typically respond within 30 minutes of a request, handling guest key or access issues, noise complaints, emergencies, and limited after‑hours check‑ins. An excellent onsite opportunity: the associate receives a guest hotel room for lodging and is scheduled on the overnight on‑call roster. MAJOR / KEY JOB FUNCTIONS
Attend to guests upon call notification from outside service agents for check‑ins, emergency maintenance, noise complaints, and safety/security situations. Maintain control of all hotel keys, ensuring safe storage and preventing mishandling or theft. Log keys in and out as necessary. Organize, confirm, process, and conduct limited guest check‑ins/check‑outs, including greeting and registering guests, assigning rooms, issuing room keys, and collecting payments. Keep abreast of hotel policies, training, and safety procedures. Report all safety, guest, and security concerns per company policy. Provide guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest. Perform bookkeeping activities such as logging events, running reports, and posting payments to guest folios. Maintain proficiency in all location computer and software systems. Respond to emergency situations, communicate with first responders, address key activation issues, and handle noise complaints. May be asked to cover another hotel in the area if critical staffing needs arise. Other duties as assigned by management. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Document events in writing and prepare routine correspondence. Operate the hotel mobile phone. Communicate effectively; proficient in reading and speaking English. Computer skills, including accurate input into a computer system (Microsoft Office Suite, Hotel PMS). Excellent oral and written communication skills. Friendly, cooperative manner with patience in dealing with guests and staff. Professional appearance and demeanor. Self‑starter who prioritizes and handles issues under pressure. Strong time management and problem‑solving skills. Perform basic mathematical calculations and interpret bar graphs. Apply common sense to carry out detailed written or oral instructions and solve problems with a few concrete variables. BENEFITS
Weekly Pay! Competitive wages Great working environment Employee recognition programs Vision insurance 401(k) savings plan Employee assistance program (EAP) Employee perks program offering discounts to major companies COMPENSATION
Pay range information for the position is as follows. Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to receive the high or low end of the ranges presented. The company complies with applicable federal, state, and local minimum wage requirements. EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. ENVIRONMENTAL JOB REQUIREMENTS
Respond to certain overnight business needs within 30 minutes of notification. Occasionally work near moving mechanical parts and in outdoor weather conditions; exposure to fumes or airborne particles and toxic or caustic chemicals may occur. Noise level is usually quiet to moderate. Regularly required to stand, walk, navigate hallways with prompt motion, use hands for handling objects, reach tools or controls; occasionally stoop, kneel, or smell. Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. MINIMUM QUALIFICATIONS
High school diploma or general education degree (GED); or 1–3 months related experience and/or training; or equivalent combination of education and experience.
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