Customer Service Representative
Agromin, Oxnard, CA, United States
Agromin, one of California's largest organics recyclers, manufactures sustainable soil products for farmers, government entities, landscapers, and gardeners. Each year, the company processes approximately 1 million tons of organic material, transforming it into premium compost and mulch that supports sustainable practices, such as reducing greenhouse gas emissions and conserving water. Agromin's products are widely used in agricultural, public, commercial, and residential projects to promote healthier plant growth and soil preservation. As a key partner for over 200 California communities, Agromin helps meet compliance with environmental regulations like SB 1383 to combat climate change.
Role Description Agromin is seeking a full-time Customer Service Representative to join our team at our location in Oxnard, CA. In this on‑site role, the individual will serve as the primary point of contact for customers, providing prompt, professional support through phone, email, and in‑person interactions. This role is responsible for resolving inquiries, processing orders, troubleshooting issues, and ensuring a positive customer experience. Strong communication skills, attention to detail, and the ability to remain calm and solution‑focused are essential. Must be bilingual.
Qualifications
Proficient in Customer Service and Customer Support to address inquiries and resolve issues efficiently.
Ability to maintain high standards of Customer Satisfaction and consistently deliver excellent Customer Experience.
Strong communication, interpersonal, and problem‑solving skills.
Capability to work effectively in an on‑site environment and collaborate within a team.
Experience in using CRM software and managing customer databases is a plus.
Knowledge of sustainable practices or interest in environmental initiatives is beneficial.
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Role Description Agromin is seeking a full-time Customer Service Representative to join our team at our location in Oxnard, CA. In this on‑site role, the individual will serve as the primary point of contact for customers, providing prompt, professional support through phone, email, and in‑person interactions. This role is responsible for resolving inquiries, processing orders, troubleshooting issues, and ensuring a positive customer experience. Strong communication skills, attention to detail, and the ability to remain calm and solution‑focused are essential. Must be bilingual.
Qualifications
Proficient in Customer Service and Customer Support to address inquiries and resolve issues efficiently.
Ability to maintain high standards of Customer Satisfaction and consistently deliver excellent Customer Experience.
Strong communication, interpersonal, and problem‑solving skills.
Capability to work effectively in an on‑site environment and collaborate within a team.
Experience in using CRM software and managing customer databases is a plus.
Knowledge of sustainable practices or interest in environmental initiatives is beneficial.
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