Retail Customer Service Associate
FedEx Office, Greenwich, CT, United States
POSITION SUMMARY
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer-service focused team member is knowledgeable in all areas of the store’s business including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating activities, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant operates and maintains a wide variety of equipment, moves boxes and equipment, stocks materials, manages the production queue, manages complex projects, manages retail supply, and completes assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES People
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail store
Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a POS terminal, including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs, and bank deposits
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
Self‑Management
Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
All other duties as needed or required
MINIMUM QUALIFICATIONS
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability to bend/twist at the waist and knees on a consistent basis
Ability to communicate effectively with customers, vendors, and other team members on a consistent basis
Ability to perform work activities requiring cooperation and instruction on a consistent basis
Ability to function in a fast‑paced environment, under substantial pressure on a consistent basis
Ability to maintain attention and concentration for extended periods of time on a consistent basis
Ability to work with minimal supervision on a consistent basis
Ability to report regularly to work and maintain established business hours to support the FedEx Office business; regular attendance could include a physical location and/or maintaining established business hours, depending on the scope and nature of the position
PAY & BENEFITS Pay: $20.75 - $24.37/hr The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
EEO & OTHER INFORMATION FedEx Office is an Equal Opportunity Employer including Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
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GENERAL DUTIES AND RESPONSIBILITIES People
Follows instructions of supervisors and assists other team members in performing store functions
Assists in the training of store team members
Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
Ensures all customer problems are resolved quickly and to the satisfaction of the customer
Takes complex customer orders using order systems and provides accurate pricing information
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
Maintains a safe, clean and orderly retail store
Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages
Processes financial transactions using a POS terminal, including handling cash and making change
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
Stays current on retail store merchandising materials and ensures proper display of all retail area product and signage
Takes preemptive action to prevent errors and waste
Completes required financial paperwork and may assist with financial reporting including daily sales, close‑outs, and bank deposits
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures
Self‑Management
Performs multiple tasks at the same time
Looks for opportunities to improve knowledge and skills within the retail store
Able to operate with minimal supervision
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
All other duties as needed or required
MINIMUM QUALIFICATIONS
High school diploma or equivalent education
6+ months of specialized experience
Excellent verbal and written communication skills
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability to bend/twist at the waist and knees on a consistent basis
Ability to communicate effectively with customers, vendors, and other team members on a consistent basis
Ability to perform work activities requiring cooperation and instruction on a consistent basis
Ability to function in a fast‑paced environment, under substantial pressure on a consistent basis
Ability to maintain attention and concentration for extended periods of time on a consistent basis
Ability to work with minimal supervision on a consistent basis
Ability to report regularly to work and maintain established business hours to support the FedEx Office business; regular attendance could include a physical location and/or maintaining established business hours, depending on the scope and nature of the position
PAY & BENEFITS Pay: $20.75 - $24.37/hr The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
EEO & OTHER INFORMATION FedEx Office is an Equal Opportunity Employer including Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
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