Leasing Consultant
The Morgan Group, Shenandoah, TX, United States
Overview
At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We seek excellence
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin’
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level-headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
Our future depends on it
We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:
Advancement opportunities
Training
Low-cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including:
Vacation
Sick
Floating Holiday
Bereavement Leave
Holiday Schedule
Referral Bonus Program
Leasing commissions and Renewal commissions
What You'll Do Duties and responsibilities
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.
Answer the phone.
Follow up with all traffic and input all information into the appropriate system.
Stand up and greet client.
Tour and lease apartments and sell the products and service of the community.
Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.
Walk apartment before move in to insure MORGAN standards.
Prepare and complete all leasing paperwork including the lease.
Obtain move in keys, remote and parking permit prior to resident’s move-in date.
Respond to resident requests and help to resolve resident problems, including creating service requests.
Complete all Grace Hill classes which are recommended and attend Company required training.
Maintain thorough product and knowledge of the community and the competition.
Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market.
Prepare weekly and/or monthly market surveys.
Participate in resident functions and other MORGAN sponsored resident activities.
Reports to the Assistant Community Manager in the absence of the Community Manager.
Work overtime as necessary to meet the MORGAN standards of customer service.
Build relationships with all associates in your respective department and with key associates across other departments at MORGAN with whom you’ll be collaborating, including on-site property management personnel.
Non-Essential Job Functions Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements
Will need to be on feet (33% to 100%).
Will need to perform the following physical activities (50% to 100%).
Example: Bend/stoop/squat/kneel; climb stairs; push or pull; reach above shoulders; grasp/grip/turning and finger dexterity; typing, writing, handle packages and supplies; lifting/carrying (supplies, replacement parts, ladders, etc.).
Over 50 lbs — Rare need (less than 1%)
Between 10 - 25 lbs — Occasional need (1% to 33%)
Less than 10 lbs — Frequent need (33% to 100%)
NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.
Vision Requirements
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%-50%) to see things clearly beyond arm’s reach.
Hearing, Speaking and Written Requirements
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Ability to read, write and understand English.
Driving Requirements
Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%-33%) to respond to after hour emergencies.
Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Working Environment
Constant need to be indoors (100%).
Frequently outdoors (33% to 50%) during all weather conditions.
Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection.
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Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We seek excellence
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin’
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level-headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
Our future depends on it
We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:
Advancement opportunities
Training
Low-cost Medical, Dental, Vision
Flexible Spending Accounts (Medical, Limited Purpose)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Paid Time Off plans including:
Vacation
Sick
Floating Holiday
Bereavement Leave
Holiday Schedule
Referral Bonus Program
Leasing commissions and Renewal commissions
What You'll Do Duties and responsibilities
Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.
Answer the phone.
Follow up with all traffic and input all information into the appropriate system.
Stand up and greet client.
Tour and lease apartments and sell the products and service of the community.
Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.
Walk apartment before move in to insure MORGAN standards.
Prepare and complete all leasing paperwork including the lease.
Obtain move in keys, remote and parking permit prior to resident’s move-in date.
Respond to resident requests and help to resolve resident problems, including creating service requests.
Complete all Grace Hill classes which are recommended and attend Company required training.
Maintain thorough product and knowledge of the community and the competition.
Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market.
Prepare weekly and/or monthly market surveys.
Participate in resident functions and other MORGAN sponsored resident activities.
Reports to the Assistant Community Manager in the absence of the Community Manager.
Work overtime as necessary to meet the MORGAN standards of customer service.
Build relationships with all associates in your respective department and with key associates across other departments at MORGAN with whom you’ll be collaborating, including on-site property management personnel.
Non-Essential Job Functions Other tasks as assigned by your supervisor, not listed as essential job functions.
Physical Requirements
Will need to be on feet (33% to 100%).
Will need to perform the following physical activities (50% to 100%).
Example: Bend/stoop/squat/kneel; climb stairs; push or pull; reach above shoulders; grasp/grip/turning and finger dexterity; typing, writing, handle packages and supplies; lifting/carrying (supplies, replacement parts, ladders, etc.).
Over 50 lbs — Rare need (less than 1%)
Between 10 - 25 lbs — Occasional need (1% to 33%)
Less than 10 lbs — Frequent need (33% to 100%)
NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace, when necessary.
Vision Requirements
Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
Frequent need to see small detail.
Frequent need (33%-50%) to see things clearly beyond arm’s reach.
Hearing, Speaking and Written Requirements
Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.
Ability to read, write and understand English.
Driving Requirements
Frequent need (33%-50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities.
Occasional need (1%-33%) to respond to after hour emergencies.
Must have a valid driver’s license, insurance and car registration if driving for business purposes.
Working Environment
Constant need to be indoors (100%).
Frequently outdoors (33% to 50%) during all weather conditions.
Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection.
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