Part Time Member Service & Sales (Teller)
Mountain America Credit Union, Albuquerque, NM, United States
Job Summary
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.
Location 653 East 450 North, Vineyard, UT 84058
Schedule Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm.
Flexibility needed 20 – 25 hrs./week based on needs of the branch.
Training Paid training is provided. Training is full‑time for your first week.
Training Schedule: One week, Monday–Friday
Hours: 8:45 AM – 6:15 PM
Compensation & Benefits
Starting competitive pay of $17.50 per hour, increasing with experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
Member Focus
Provides exceptional member service by assessing member needs, advising, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining our products and services.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology, and cross‑sells products and services as needed through a consultation approach.
Consistent focus on increasing member satisfaction and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
Branch Operations
Maintains cash drawer.
Initiates wire transfers, cashier’s checks, and cash advances.
Creates VISA cards.
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds.
Uses judgment to place appropriate check holds and issue fee reversals.
Assists fraud victims by processing fraud disputes.
Accurately and efficiently processes transactions in accordance with established policies and procedures.
Assists in the opening and closing procedures of the branch.
Responsible for Branch Security, including vault combinations, security codes, and member information.
Other Responsibilities
Represents the credit union in a professional manner, both in dress and in actions.
Keeps work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Travel may be required.
Complies with all regulations as required by law.
Performs other duties as assigned.
Knowledge, Skills, And Abilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience At least six months of customer service experience.
Industry Experience Preferred Preferred industry experience.
Education High school diploma or equivalent.
Licenses, Certificates, Registrations, Trainings
A valid driver’s license is required.
To Be Completed During The First 90 Days
MSR onboarding through the following:
Branch Foundations
Teller Branch Checklist
Products & Services
Teller Follow-up Training
Computer/Office Equipment Skills
Proficient computer operating skills.
Understanding of Microsoft Office Suite (Outlook, Word, Excel).
Managerial Responsibility No supervisory/managerial responsibilities.
Other Skills And Abilities
Thorough knowledge of credit union policies, procedures and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross‑sell financial services of the credit union to create exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively using written and verbal communication.
Physical Abilities / Working Conditions Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel, and crouch occasionally.
Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Environmental There are no unusually environmental factors.
Noise Environment Moderate noise (business office with computers and printers, light traffic).
Equal Employment Opportunity Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
#J-18808-Ljbffr
Location 653 East 450 North, Vineyard, UT 84058
Schedule Part Time; Monday – Friday Hours will vary between 8:40am – 6:15pm; Saturdays 8:40am – 2:15pm.
Flexibility needed 20 – 25 hrs./week based on needs of the branch.
Training Paid training is provided. Training is full‑time for your first week.
Training Schedule: One week, Monday–Friday
Hours: 8:45 AM – 6:15 PM
Compensation & Benefits
Starting competitive pay of $17.50 per hour, increasing with experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!
Member Focus
Provides exceptional member service by assessing member needs, advising, and assisting in transactions such as opening new accounts, servicing existing accounts, and explaining our products and services.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology, and cross‑sells products and services as needed through a consultation approach.
Consistent focus on increasing member satisfaction and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
Branch Operations
Maintains cash drawer.
Initiates wire transfers, cashier’s checks, and cash advances.
Creates VISA cards.
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds.
Uses judgment to place appropriate check holds and issue fee reversals.
Assists fraud victims by processing fraud disputes.
Accurately and efficiently processes transactions in accordance with established policies and procedures.
Assists in the opening and closing procedures of the branch.
Responsible for Branch Security, including vault combinations, security codes, and member information.
Other Responsibilities
Represents the credit union in a professional manner, both in dress and in actions.
Keeps work area neat and clean.
Responds to email/voicemail/missed calls/other communication in a timely manner.
Actively participates and completes product knowledge courses.
Travel may be required.
Complies with all regulations as required by law.
Performs other duties as assigned.
Knowledge, Skills, And Abilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience At least six months of customer service experience.
Industry Experience Preferred Preferred industry experience.
Education High school diploma or equivalent.
Licenses, Certificates, Registrations, Trainings
A valid driver’s license is required.
To Be Completed During The First 90 Days
MSR onboarding through the following:
Branch Foundations
Teller Branch Checklist
Products & Services
Teller Follow-up Training
Computer/Office Equipment Skills
Proficient computer operating skills.
Understanding of Microsoft Office Suite (Outlook, Word, Excel).
Managerial Responsibility No supervisory/managerial responsibilities.
Other Skills And Abilities
Thorough knowledge of credit union policies, procedures and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross‑sell financial services of the credit union to create exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively using written and verbal communication.
Physical Abilities / Working Conditions Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel, and crouch occasionally.
Vision Requirements
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Environmental There are no unusually environmental factors.
Noise Environment Moderate noise (business office with computers and printers, light traffic).
Equal Employment Opportunity Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
#J-18808-Ljbffr