HVAC Technical Service Rep
ClimateMaster, Inc., Oklahoma City, OK, United States
Position Summary
This position is responsible for providing HVAC technical service and support to customers. The overall goal is to identify and eliminate causes of equipment nuisances and failures and provide support by phone and email, to assist contractors and dealers in solving installation, performance, or operational problems.
Essential Functions
Technical support call center – commercial and residential
Phone support to ClimateMaster customers to assess operational issues and resolve problems for which ClimateMaster is responsible
Be the go‑to source of all ClimateMaster specific unit information, troubleshooting techniques, and good industry standards and practices for refrigerant‑circuit and mechanical issues
Ability to create detailed, grammatically correct notes in the call log of support provided to customers
Interface/interact as necessary with field personnel, customers, engineering, and customer experience during problem assessment and resolution
Provide on‑site direction to personnel at job site locations when performing rework of product or setup of product
Complete failure investigations and serve as a resource for listening to the voice of the customer
Work through standard or ad hoc investigative sequences to arrive at issues or causes and provide remedies as needed
Initiate help desk tickets to resolve IT issues with manufacturing systems
Support Plant and Field Quality initiatives and projects
Provide support for Technical Services and Engineering concerning problem identification and elimination
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and Experience Completion of an approved HVAC/R apprenticeship earning an industry‑recognized Journey‑level Certification or post‑secondary education (technical training and/or business/management courses) and training;
Universal EPA Certification is preferred . Minimum of associate degree or equivalent combination of education and experience is required.
Computer Skills Proficient with Microsoft Office applications.
Certificates & Licenses An HVAC mechanical license is preferred but not required.
Other Requirements Knowledge of UL, NFPA, CE, and CSA is preferred. Bilingualism (Spanish or French) is preferred.
#J-18808-Ljbffr
Essential Functions
Technical support call center – commercial and residential
Phone support to ClimateMaster customers to assess operational issues and resolve problems for which ClimateMaster is responsible
Be the go‑to source of all ClimateMaster specific unit information, troubleshooting techniques, and good industry standards and practices for refrigerant‑circuit and mechanical issues
Ability to create detailed, grammatically correct notes in the call log of support provided to customers
Interface/interact as necessary with field personnel, customers, engineering, and customer experience during problem assessment and resolution
Provide on‑site direction to personnel at job site locations when performing rework of product or setup of product
Complete failure investigations and serve as a resource for listening to the voice of the customer
Work through standard or ad hoc investigative sequences to arrive at issues or causes and provide remedies as needed
Initiate help desk tickets to resolve IT issues with manufacturing systems
Support Plant and Field Quality initiatives and projects
Provide support for Technical Services and Engineering concerning problem identification and elimination
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Education and Experience Completion of an approved HVAC/R apprenticeship earning an industry‑recognized Journey‑level Certification or post‑secondary education (technical training and/or business/management courses) and training;
Universal EPA Certification is preferred . Minimum of associate degree or equivalent combination of education and experience is required.
Computer Skills Proficient with Microsoft Office applications.
Certificates & Licenses An HVAC mechanical license is preferred but not required.
Other Requirements Knowledge of UL, NFPA, CE, and CSA is preferred. Bilingualism (Spanish or French) is preferred.
#J-18808-Ljbffr