Customer Service Representative
Randstad Enterprise, Florida, NY, United States
Human Resources Customer Service Rep - Temp to Perm - Onsite
Location
Hours
Depends on availability, schedules will not be hybrid. They will be onsite, with schedules varying between 8‑5pm, 8:30‑5:30pm and 9‑6pm. Must have call center experience OR HR experience – both is preferred. The ideal candidates that we are looking for will have either contact center experience and/or HR experience with great communication and listening skills. They must have the ability to multi‑task and provide quality service to our employees. Duties
The Human Resources (HR) Customer Service Representative is the first point of contact for employees calling into the Employee Contact Center with HR‑related questions or issues. The HR Customer Service Representative is charged with quickly analyzing the information from the employee and through system resources to accurately and efficiently provide direction or resolution to the employee or engage appropriate escalation resources for assistance. Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the HR Customer Service Representative will evaluate and resolve issues of moderate complexity and exhibit the highest level of confidentiality. The HR Customer Service Representative is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions. Training
The training schedule will be working with a trainer during scheduled hours. No tardies or absences during training. Training will be completed their first week so they can serve as First Responders to support our call volume for annual enrollment. If bandwidth allows based on volume, we may also pull them offline for additional HR training. The dress code is business‑appropriate when on Teams calls on camera and when in the office.
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Location
Hours
Depends on availability, schedules will not be hybrid. They will be onsite, with schedules varying between 8‑5pm, 8:30‑5:30pm and 9‑6pm. Must have call center experience OR HR experience – both is preferred. The ideal candidates that we are looking for will have either contact center experience and/or HR experience with great communication and listening skills. They must have the ability to multi‑task and provide quality service to our employees. Duties
The Human Resources (HR) Customer Service Representative is the first point of contact for employees calling into the Employee Contact Center with HR‑related questions or issues. The HR Customer Service Representative is charged with quickly analyzing the information from the employee and through system resources to accurately and efficiently provide direction or resolution to the employee or engage appropriate escalation resources for assistance. Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the HR Customer Service Representative will evaluate and resolve issues of moderate complexity and exhibit the highest level of confidentiality. The HR Customer Service Representative is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions. Training
The training schedule will be working with a trainer during scheduled hours. No tardies or absences during training. Training will be completed their first week so they can serve as First Responders to support our call volume for annual enrollment. If bandwidth allows based on volume, we may also pull them offline for additional HR training. The dress code is business‑appropriate when on Teams calls on camera and when in the office.
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