Customer Service Representative
McCandless Well Drilling, Inc, Jamestown, NY, United States
McCandless Well Drilling and Services, Inc. (MWD&S) is a trusted water well service provider based in Western New York. Serving both residential and commercial customers across Western New York and Northwestern Pennsylvania, the company specializes in the installation and maintenance of water well systems. MWD&S also offers additional services, including water pump sales and service, water softening, reverse osmosis systems, well abandonment, well rehabilitation, and custom welding and fabrication repairs. With a focus on top-quality products and exceptional customer service, MWD&S is dedicated to meeting the water system needs of its clients.
Role Description This is a full-time on-site role based in Jamestown, NY, for a Customer Service Representative. In this role, you will deliver outstanding support to customers by addressing their inquiries, scheduling service requests, providing information about products and services, and maintaining accurate records. The representative will engage directly with customers to resolve concerns while ensuring a positive customer experience. Collaboration with internal teams and maintaining professionalism in all interactions will be crucial to success in this role.
Qualifications
Strong customer-focused skills, including Customer Service and Customer Satisfaction
Experience in Customer Support and creating positive Customer Experiences
Ability to effectively manage customer inquiries with clear and professional communication
Detail-oriented with strong organizational and record-keeping skills
Proficiency in basic computer applications and familiarity with scheduling systems
Ability to work collaboratively in a team environment
High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus
Prior experience in the water services or construction industry is an advantage but not required
#J-18808-Ljbffr
Role Description This is a full-time on-site role based in Jamestown, NY, for a Customer Service Representative. In this role, you will deliver outstanding support to customers by addressing their inquiries, scheduling service requests, providing information about products and services, and maintaining accurate records. The representative will engage directly with customers to resolve concerns while ensuring a positive customer experience. Collaboration with internal teams and maintaining professionalism in all interactions will be crucial to success in this role.
Qualifications
Strong customer-focused skills, including Customer Service and Customer Satisfaction
Experience in Customer Support and creating positive Customer Experiences
Ability to effectively manage customer inquiries with clear and professional communication
Detail-oriented with strong organizational and record-keeping skills
Proficiency in basic computer applications and familiarity with scheduling systems
Ability to work collaboratively in a team environment
High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus
Prior experience in the water services or construction industry is an advantage but not required
#J-18808-Ljbffr