Customer Service Representative - Manistee Area
The Pivot Group, Lansing, MI, United States
Customer Service Representative | Manistee, MI
Salary Range:
$47,000 - $67,000 depending on experience
Key Responsibilities
Process customer orders, modifications, and cancellations, ensuring accuracy and timely entry into the ERP system.
Respond to inquiries regarding product specifications, availability, pricing, and lead times, often coordinating with production and sales.
Provide real-time updates on order status, production schedules, and shipping information to customers.
Investigate and resolve customer complaints related to product quality, delivery discrepancies, or service issues.
Coordinate with logistics and warehouse teams to ensure timely and accurate product delivery.
Facilitate basic technical support inquiries, escalating complex product-related issues to engineering or quality teams.
Maintain accurate customer records, interaction logs, and order documentation within the CRM or ERP system.
Recommended Qualifications
Proven experience in a customer service role within a manufacturing or industrial setting.
Familiarity with manufacturing processes, products, or supply chain operations.
Proficiency with ERP or CRM systems for order management and inquiry resolution.
Strong problem-solving skills to address product, delivery, or service-related issues.
Excellent communication skills for explaining technical information and managing customer expectations.
Bonus Qualifications
Familiarity with manufacturing processes, products, or industry-specific terminology.
Experience with ERP systems (e.g., SAP, Oracle) for order management.
Basic understanding of supply chain logistics or inventory management.
Ability to interpret technical product specifications or documentation.
Job Titles That Should Apply
Customer Service Specialist
Customer Care Representative
Customer Support Specialist
Client Services Representative
Support Agent
Help Desk Agent
Contact Center Representative
Customer Experience Specialist
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$47,000 - $67,000 depending on experience
Key Responsibilities
Process customer orders, modifications, and cancellations, ensuring accuracy and timely entry into the ERP system.
Respond to inquiries regarding product specifications, availability, pricing, and lead times, often coordinating with production and sales.
Provide real-time updates on order status, production schedules, and shipping information to customers.
Investigate and resolve customer complaints related to product quality, delivery discrepancies, or service issues.
Coordinate with logistics and warehouse teams to ensure timely and accurate product delivery.
Facilitate basic technical support inquiries, escalating complex product-related issues to engineering or quality teams.
Maintain accurate customer records, interaction logs, and order documentation within the CRM or ERP system.
Recommended Qualifications
Proven experience in a customer service role within a manufacturing or industrial setting.
Familiarity with manufacturing processes, products, or supply chain operations.
Proficiency with ERP or CRM systems for order management and inquiry resolution.
Strong problem-solving skills to address product, delivery, or service-related issues.
Excellent communication skills for explaining technical information and managing customer expectations.
Bonus Qualifications
Familiarity with manufacturing processes, products, or industry-specific terminology.
Experience with ERP systems (e.g., SAP, Oracle) for order management.
Basic understanding of supply chain logistics or inventory management.
Ability to interpret technical product specifications or documentation.
Job Titles That Should Apply
Customer Service Specialist
Customer Care Representative
Customer Support Specialist
Client Services Representative
Support Agent
Help Desk Agent
Contact Center Representative
Customer Experience Specialist
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