Customer Service Representative
Eastridge Workforce Solutions, Glendora, CA, United States
Customer Service Representative
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Service Representative to support our client's team. Responsibilities include professionally and clearly communicating with customers via phone and email, managing a high volume of incoming calls related to product orders, inquiries, and payments, demonstrating the company's value to the medical community with confidence, clarity, and product knowledge, accurately processing customer orders and ensuring timely follow-up, maintaining awareness of inventory levels, shipping timelines, and customer priorities to support efficient order fulfillment, serving as a reliable resource for product information and order assistance, coordinating and communicating seamlessly with internal teams, maintaining accurate records within the company's Customer Relationship Management (CRM) and ERP systems, proactively updating customer accounts, order details, and related documentation, serving as backup support for international order processing when needed, assisting with company projects and initiatives as assigned, and supporting operational efficiency while maintaining attention to detail and the broader organizational goals. Education & Experience: High school diploma or equivalent required; Associate's or Bachelor's degree is a plus. Minimum 23 years of customer service experience, preferably in medical devices, healthcare, or a related industry. Experience handling high call volumes and order processing is strongly preferred. Excellent verbal and written communication skills with strong phone etiquette. Strong organizational, time management, and multitasking abilities. A close attention to detail with the ability to maintain awareness of larger operational priorities. Ability to collaborate effectively across departments and build positive working relationships. Demonstrated problem-solving skills and ability to take initiative. Comfortable learning technical medical products and their applications. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with CRM and ERP systems preferred.
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Service Representative to support our client's team. Responsibilities include professionally and clearly communicating with customers via phone and email, managing a high volume of incoming calls related to product orders, inquiries, and payments, demonstrating the company's value to the medical community with confidence, clarity, and product knowledge, accurately processing customer orders and ensuring timely follow-up, maintaining awareness of inventory levels, shipping timelines, and customer priorities to support efficient order fulfillment, serving as a reliable resource for product information and order assistance, coordinating and communicating seamlessly with internal teams, maintaining accurate records within the company's Customer Relationship Management (CRM) and ERP systems, proactively updating customer accounts, order details, and related documentation, serving as backup support for international order processing when needed, assisting with company projects and initiatives as assigned, and supporting operational efficiency while maintaining attention to detail and the broader organizational goals. Education & Experience: High school diploma or equivalent required; Associate's or Bachelor's degree is a plus. Minimum 23 years of customer service experience, preferably in medical devices, healthcare, or a related industry. Experience handling high call volumes and order processing is strongly preferred. Excellent verbal and written communication skills with strong phone etiquette. Strong organizational, time management, and multitasking abilities. A close attention to detail with the ability to maintain awareness of larger operational priorities. Ability to collaborate effectively across departments and build positive working relationships. Demonstrated problem-solving skills and ability to take initiative. Comfortable learning technical medical products and their applications. Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with CRM and ERP systems preferred.