Customer Outreach Specialist
Jobs - PTS Advance, Miami, FL, United States
Customer Outreach Representative
The candidate will serve as a representative of PTS Advance to communicate the client program to customers and acquire easements on behalf of the client. This is a customer outreach project associated with overhead and underground powerline construction projects. Act as a positive point of contact to customers Assist with researching public records to determine property ownership Research client customer information systems for customer and ownership information Collect and document receipt of executed documents Review project requirements and report deficiencies Adhere to safety standards and procedures (i.e. use of PPE, etc.) Document landowner communications Prepare and review easements Serve as notary in acknowledgment of legal signatures Communicate effectively to colleagues and customers Meet weekly goals set with Manager Optimize use of time by scheduling appointments when possible, research efficient routes, etc. Frequent local travel The physical ability to walk short distances multiple times a day (i.e. outdoors, from a vehicle to a customer meeting location, sometimes in inclement weather) Excellent customer service skills Proficient in English is required Bilingual is preferred Ability to engage in small talk and talk with strangers (over the phone and in person) Ability to drive local and long distances on a regular basis Ability to get in and out of the car multiple times a day between customer meetings Proficient use of Microsoft Word, Excel & Outlook Basic process and flowchart skills. Valid Driver License required Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 25 pounds at a time Prolonged periods outside conducting field work
The candidate will serve as a representative of PTS Advance to communicate the client program to customers and acquire easements on behalf of the client. This is a customer outreach project associated with overhead and underground powerline construction projects. Act as a positive point of contact to customers Assist with researching public records to determine property ownership Research client customer information systems for customer and ownership information Collect and document receipt of executed documents Review project requirements and report deficiencies Adhere to safety standards and procedures (i.e. use of PPE, etc.) Document landowner communications Prepare and review easements Serve as notary in acknowledgment of legal signatures Communicate effectively to colleagues and customers Meet weekly goals set with Manager Optimize use of time by scheduling appointments when possible, research efficient routes, etc. Frequent local travel The physical ability to walk short distances multiple times a day (i.e. outdoors, from a vehicle to a customer meeting location, sometimes in inclement weather) Excellent customer service skills Proficient in English is required Bilingual is preferred Ability to engage in small talk and talk with strangers (over the phone and in person) Ability to drive local and long distances on a regular basis Ability to get in and out of the car multiple times a day between customer meetings Proficient use of Microsoft Word, Excel & Outlook Basic process and flowchart skills. Valid Driver License required Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 25 pounds at a time Prolonged periods outside conducting field work