Consumer Loan Specialist
TEKsystems, Vernon Hills, IL, United States
Job Summary
The Consumer Loan Servicing Specialist plays a critical behind-the-scenes role supporting loan operations and frontline teams. This position focuses on processing post‑origination loan changes and providing end‑to‑end support for product claims, purchases, and cancellations. The ideal candidate is detail‑oriented, fast‑paced, and comfortable working in a back‑office financial services environment.
Key Responsibilities
Support Consumer Loan Servicing in achieving departmental goals and service level standards.
Process bankruptcy‑related requests, including filing notifications, proofs of claim, reaffirmations, and other related account maintenance.
Prepare documentation and update loan records for approved modifications, balloon payments, and extension agreements.
Coordinate and communicate with third‑party partners regarding bankruptcy matters and loan product claims, purchases, and cancellations.
Provide timely guidance and problem‑solving support to frontline staff via email and Microsoft Teams.
Review, sort, and file incoming on‑site mail related to document imaging.
Respond to internal inquiries related to loan products, policies, and procedures.
Collaborate with team members to deliver a best‑in‑class member experience.
Meet or exceed established productivity and quality benchmarks.
Required Skills & Qualifications
Technical & Professional Skills
Strong data entry and administrative support experience.
Consumer loan servicing or back‑office financial services experience.
Proficiency with Microsoft Office Suite; experience with Salesforce is a plus.
High attention to detail and accuracy.
Excellent written and verbal communication skills.
Relevant Experience
Financial services or banking environment.
Prior experience as a bank teller, loan clerk, or loan servicing specialist.
Experience supporting loan servicing processes.
Preferred Qualifications (Nice to Have)
Experience with loan‑related insurance products or product servicing.
Familiarity with bankruptcy or claims processing.
Soft Skills & Attributes
Quick learner who adapts well to change.
Thrives in a fast‑paced, deadline‑driven environment.
Demonstrates initiative and accountability.
Able to work independently with minimal supervision.
Strong team player with a proactive mindset.
Experience Level
Intermediate
Job Type & Location This is a Contract position based out of Vernon Hills, IL.
Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Vernon Hills, IL.
Application Deadline: Apr 22, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr
Key Responsibilities
Support Consumer Loan Servicing in achieving departmental goals and service level standards.
Process bankruptcy‑related requests, including filing notifications, proofs of claim, reaffirmations, and other related account maintenance.
Prepare documentation and update loan records for approved modifications, balloon payments, and extension agreements.
Coordinate and communicate with third‑party partners regarding bankruptcy matters and loan product claims, purchases, and cancellations.
Provide timely guidance and problem‑solving support to frontline staff via email and Microsoft Teams.
Review, sort, and file incoming on‑site mail related to document imaging.
Respond to internal inquiries related to loan products, policies, and procedures.
Collaborate with team members to deliver a best‑in‑class member experience.
Meet or exceed established productivity and quality benchmarks.
Required Skills & Qualifications
Technical & Professional Skills
Strong data entry and administrative support experience.
Consumer loan servicing or back‑office financial services experience.
Proficiency with Microsoft Office Suite; experience with Salesforce is a plus.
High attention to detail and accuracy.
Excellent written and verbal communication skills.
Relevant Experience
Financial services or banking environment.
Prior experience as a bank teller, loan clerk, or loan servicing specialist.
Experience supporting loan servicing processes.
Preferred Qualifications (Nice to Have)
Experience with loan‑related insurance products or product servicing.
Familiarity with bankruptcy or claims processing.
Soft Skills & Attributes
Quick learner who adapts well to change.
Thrives in a fast‑paced, deadline‑driven environment.
Demonstrates initiative and accountability.
Able to work independently with minimal supervision.
Strong team player with a proactive mindset.
Experience Level
Intermediate
Job Type & Location This is a Contract position based out of Vernon Hills, IL.
Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Vernon Hills, IL.
Application Deadline: Apr 22, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr