Post Enrollment Specialist
Better Debt Solutions, Irvine, CA, United States
Post Enrollment Specialist
Irvine, CA Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We're strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth. At Better Debt Solutions, our Retention team plays a critical role in protecting client outcomes and company revenue. The Post Enrollment Specialist supports clients after enrollment by stabilizing accounts, preventing cancellations, and reinforcing long-term program success. This role is performance-driven, structured, and designed for professionals who can balance empathy with accountability. This role offers a competitive $25/hour base pay, plus a monthly performance incentive. Most team members earn an additional $1,500$2,000 per month, with top performers earning $4,000$5,000+ monthly based on results. Why Join Us?
Stable, non-exempt position with opportunities to earn based on performance Structured Processes & Support
Strong systems, training, and leadership Career Growth Opportunities
Advancement within retention and operations Collaborative Culture
Work closely with cross-functional teams Comprehensive Benefits
Medical, Dental, Vision coverage Trusted Brand
BBB Accredited company with a strong industry reputation What You'll Be Doing as a Post Enrollment Specialist:
Handling high-volume inbound client calls focused on account stabilization and retention Preventing cancellations by addressing concerns and reinforcing program value Supporting at-risk clients through structured, compliant solutions Guiding clients through expectations, timelines, and next steps in the program Managing difficult or emotional conversations with professionalism and control Accurately documenting call activity and outcomes in internal systems Collaborating with internal teams to support long-term client success What You Will Bring to the Table as a Post Enrollment Specialist:
12 years of experience in customer service, sales, or client retention Experience in financial services or debt settlement preferred Strong verbal communication and active listening skills Ability to influence, de-escalate, and handle objections effectively Emotional intelligence with the ability to maintain structure under pressure Strong attention to detail and documentation accuracy Comfort working in a fast-paced, performance-driven environment Experience using CRM and call management tools This is a full-time, non-exempt position based in-office in Irvine, CA. Candidates must be willing to commute to the office Monday through Friday. This isn't just a support role
it's a critical position focused on client success, revenue protection, and retention outcomes. If you thrive in structured environments and are confident navigating high-stakes conversations, we'd love to hear from you. APPLY TODAY & Join a Team Built for Stability and Growth.
Irvine, CA Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We're strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth. At Better Debt Solutions, our Retention team plays a critical role in protecting client outcomes and company revenue. The Post Enrollment Specialist supports clients after enrollment by stabilizing accounts, preventing cancellations, and reinforcing long-term program success. This role is performance-driven, structured, and designed for professionals who can balance empathy with accountability. This role offers a competitive $25/hour base pay, plus a monthly performance incentive. Most team members earn an additional $1,500$2,000 per month, with top performers earning $4,000$5,000+ monthly based on results. Why Join Us?
Stable, non-exempt position with opportunities to earn based on performance Structured Processes & Support
Strong systems, training, and leadership Career Growth Opportunities
Advancement within retention and operations Collaborative Culture
Work closely with cross-functional teams Comprehensive Benefits
Medical, Dental, Vision coverage Trusted Brand
BBB Accredited company with a strong industry reputation What You'll Be Doing as a Post Enrollment Specialist:
Handling high-volume inbound client calls focused on account stabilization and retention Preventing cancellations by addressing concerns and reinforcing program value Supporting at-risk clients through structured, compliant solutions Guiding clients through expectations, timelines, and next steps in the program Managing difficult or emotional conversations with professionalism and control Accurately documenting call activity and outcomes in internal systems Collaborating with internal teams to support long-term client success What You Will Bring to the Table as a Post Enrollment Specialist:
12 years of experience in customer service, sales, or client retention Experience in financial services or debt settlement preferred Strong verbal communication and active listening skills Ability to influence, de-escalate, and handle objections effectively Emotional intelligence with the ability to maintain structure under pressure Strong attention to detail and documentation accuracy Comfort working in a fast-paced, performance-driven environment Experience using CRM and call management tools This is a full-time, non-exempt position based in-office in Irvine, CA. Candidates must be willing to commute to the office Monday through Friday. This isn't just a support role
it's a critical position focused on client success, revenue protection, and retention outcomes. If you thrive in structured environments and are confident navigating high-stakes conversations, we'd love to hear from you. APPLY TODAY & Join a Team Built for Stability and Growth.