Mortgage Servicing Specialist
My Community Credit Union, Midland, TX, United States
Mortgage Servicing Specialist
You'll love this role if you enjoy working behind the scenes to ensure mortgage loans are serviced accurately, compliantly, and efficiently. You are detail-oriented, organized, and comfortable managing multiple processes while supporting members and internal partners. You take pride in ownership of your work, value accuracy, and understand how your role supports both members and the credit union's financial strength. What Sets You Apart
Service: Delivers friendly, timely, and accurate support to members and internal teams. Attention: Maintains exceptional accuracy in payment processing, escrow handling, and documentation. Pride: Owns responsibilities, meets deadlines, and follows through on servicing tasks. Value: Understands how consistent servicing protects members, investors, and the credit union. Advocate: Maintains compliance, completes required training, and supports strong operational practices. What You Bring to the Role
One to two years of mortgage servicing Experience with front-end mortgage servicing functions preferred Familiarity with mortgage regulations and servicing requirements FICS Mortgage Servicer experience a plus Graduation from an accredited senior high school or equivalent or GED Strong verbal and written communication skills Ability to work independently with minimal supervision Bilingual (English/Spanish) preferred Strong interpersonal skills requiring courtesy, tact, and professionalism The Mortgage Servicing Specialist is responsible for the day-to-day servicing of the credit union's mortgage loan portfolio. This includes posting monthly mortgage payments, disbursing escrow items such as taxes and insurance, assisting with annual escrow analysis, processing payoffs, and responding to member inquiries. This role ensures mortgage loans are serviced in compliance with regulatory requirements, credit union policies, and secondary market standards. The Mortgage Servicing Specialist partners closely with internal departments to support accurate loan boarding, lien releases, reporting, and ongoing servicing maintenance. The Impact Behind This Role
Ensure accurate and compliant servicing of all mortgage loans. Support members with clear explanations of mortgage servicing activities. Protect credit union assets through timely processing and documentation. Maintain escrow accuracy and timely disbursement of taxes and insurance. Support secondary market compliance and reporting requirements. Strengthen operational consistency and data accuracy in mortgage servicing. MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department. All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.
You'll love this role if you enjoy working behind the scenes to ensure mortgage loans are serviced accurately, compliantly, and efficiently. You are detail-oriented, organized, and comfortable managing multiple processes while supporting members and internal partners. You take pride in ownership of your work, value accuracy, and understand how your role supports both members and the credit union's financial strength. What Sets You Apart
Service: Delivers friendly, timely, and accurate support to members and internal teams. Attention: Maintains exceptional accuracy in payment processing, escrow handling, and documentation. Pride: Owns responsibilities, meets deadlines, and follows through on servicing tasks. Value: Understands how consistent servicing protects members, investors, and the credit union. Advocate: Maintains compliance, completes required training, and supports strong operational practices. What You Bring to the Role
One to two years of mortgage servicing Experience with front-end mortgage servicing functions preferred Familiarity with mortgage regulations and servicing requirements FICS Mortgage Servicer experience a plus Graduation from an accredited senior high school or equivalent or GED Strong verbal and written communication skills Ability to work independently with minimal supervision Bilingual (English/Spanish) preferred Strong interpersonal skills requiring courtesy, tact, and professionalism The Mortgage Servicing Specialist is responsible for the day-to-day servicing of the credit union's mortgage loan portfolio. This includes posting monthly mortgage payments, disbursing escrow items such as taxes and insurance, assisting with annual escrow analysis, processing payoffs, and responding to member inquiries. This role ensures mortgage loans are serviced in compliance with regulatory requirements, credit union policies, and secondary market standards. The Mortgage Servicing Specialist partners closely with internal departments to support accurate loan boarding, lien releases, reporting, and ongoing servicing maintenance. The Impact Behind This Role
Ensure accurate and compliant servicing of all mortgage loans. Support members with clear explanations of mortgage servicing activities. Protect credit union assets through timely processing and documentation. Maintain escrow accuracy and timely disbursement of taxes and insurance. Support secondary market compliance and reporting requirements. Strengthen operational consistency and data accuracy in mortgage servicing. MCCU is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. A disabled individual requiring reasonable accommodation shall not be denied the opportunity due to a disability. Applicants requiring accommodations to the application and/or interview process should contact a representative of the Human Resource Department. All employment offers with My Community Credit Union are contingent upon the candidate having successfully completed a criminal background and credit check. My Community Credit Union will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.