Call Center Representative
PDS Tech Commercial, Inc., Village Green, NY, United States
Be the Voice of Comfort: Call Center Representative Opportunity with PDS Tech Commercial
Location:
East Syracuse, NY |
Payrate:
$21.50/hour |
Schedule:
Monday to Friday, 8am to 5pm
Make an Impact in a Customer-First, Technology-Driven Environment
PDS Tech Commercial is partnering with a leader in the HVAC manufacturing industry to hire a
Call Center Representative
who thrives on delivering exceptional customer experiences. In this role, you will be the first point of contact for customers—resolving issues, providing guidance, and ensuring every interaction builds trust and satisfaction. Your work will directly support homeowners, dealers, and partners by keeping critical systems and services running smoothly.
What You’ll Do Day-to-Day
Manage a high volume of incoming customer calls in a fast-paced environment
Identify customer needs and provide accurate, timely, and effective solutions
Troubleshoot remote access and connectivity issues, particularly with thermostats and connected devices
Assist customers with mobile app navigation, including login support, account setup, and device registration
Provide guidance on software updates, app changes, and product functionality
Handle customer complaints with professionalism, offering solutions and ensuring timely resolution
Generate sales leads and support customer service team targets and call handling goals
Build strong, lasting customer relationships through clear and engaging communication
Maintain detailed records of customer interactions and account activity
Follow established communication procedures, guidelines, and policies
Act as a central point of contact, directing customers to the appropriate departments or dealer/distributor partners
Provide warranty information, product comparisons, and dealer referrals as needed
Go above and beyond to deliver a high-quality, customer-focused experience
What You Bring Required Qualifications
High school diploma or equivalent
Strong communication skills, both verbal and written
Proven ability to manage multiple calls and tasks efficiently
Customer-focused mindset with a passion for problem‑solving
Ability to handle challenging situations with professionalism and empathy
Basic computer skills and ability to navigate multiple systems/tools
Strong attention to detail and organizational skills
Ability to follow processes, policies, and guidelines consistently
Preferred Qualifications
Previous call center or customer service experience
Experience supporting technical products, mobile apps, or connected devices
Familiarity with HVAC systems or related industry experience
Sales or lead generation experience
Experience troubleshooting basic connectivity or software issues
Ready to Apply? If you are a strong communicator who enjoys helping others and solving problems, this is your opportunity to make a real impact. Join PDS Tech Commercial and become a trusted resource for customers across the country.
Apply today and start building a career where your voice makes a difference.
Pay Details:
$21.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
Requirements
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Location:
East Syracuse, NY |
Payrate:
$21.50/hour |
Schedule:
Monday to Friday, 8am to 5pm
Make an Impact in a Customer-First, Technology-Driven Environment
PDS Tech Commercial is partnering with a leader in the HVAC manufacturing industry to hire a
Call Center Representative
who thrives on delivering exceptional customer experiences. In this role, you will be the first point of contact for customers—resolving issues, providing guidance, and ensuring every interaction builds trust and satisfaction. Your work will directly support homeowners, dealers, and partners by keeping critical systems and services running smoothly.
What You’ll Do Day-to-Day
Manage a high volume of incoming customer calls in a fast-paced environment
Identify customer needs and provide accurate, timely, and effective solutions
Troubleshoot remote access and connectivity issues, particularly with thermostats and connected devices
Assist customers with mobile app navigation, including login support, account setup, and device registration
Provide guidance on software updates, app changes, and product functionality
Handle customer complaints with professionalism, offering solutions and ensuring timely resolution
Generate sales leads and support customer service team targets and call handling goals
Build strong, lasting customer relationships through clear and engaging communication
Maintain detailed records of customer interactions and account activity
Follow established communication procedures, guidelines, and policies
Act as a central point of contact, directing customers to the appropriate departments or dealer/distributor partners
Provide warranty information, product comparisons, and dealer referrals as needed
Go above and beyond to deliver a high-quality, customer-focused experience
What You Bring Required Qualifications
High school diploma or equivalent
Strong communication skills, both verbal and written
Proven ability to manage multiple calls and tasks efficiently
Customer-focused mindset with a passion for problem‑solving
Ability to handle challenging situations with professionalism and empathy
Basic computer skills and ability to navigate multiple systems/tools
Strong attention to detail and organizational skills
Ability to follow processes, policies, and guidelines consistently
Preferred Qualifications
Previous call center or customer service experience
Experience supporting technical products, mobile apps, or connected devices
Familiarity with HVAC systems or related industry experience
Sales or lead generation experience
Experience troubleshooting basic connectivity or software issues
Ready to Apply? If you are a strong communicator who enjoys helping others and solving problems, this is your opportunity to make a real impact. Join PDS Tech Commercial and become a trusted resource for customers across the country.
Apply today and start building a career where your voice makes a difference.
Pay Details:
$21.50 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
Requirements
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr